Pen lag/deadzone on Surface pro 2017 in Zbrush

Anonymous
2018-05-29T22:59:20+00:00

I bought the Surface Pro 2017 i7 8GB model a couple of days ago primarily for Zbrush (3D sculpting software) with the use of the surface Pen. 

Everything seems to work other that this problem: When i place the pen tip on the screen there seems to be a small zone of about 3mm around the tip where nothing gets registered. When i go out of this zone the stroke gets registered and everything seems fine and is responsive. This happens with every new stroke.

The issue is only with the pen, the trackpad works fine. I did not encounter this issue in other software than Zbrush so far; Photoshop is fine. 

I downloaded the Wintab drivers, turned off 'flicks' and 'press and hold'. Windows is updated (Windows 10, version 1803)

I really hope somebody can help me since I use Zbrush professionally and I bought the Surface Pro just for this software.

Other than this I really love the device and I would hate to return it just for this small software issue.

Kind Regards, Robin

Surface | Surface Pro | Display and screen

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  1. Anonymous
    2018-10-15T18:52:32+00:00

    Sorry i  forgot to write back. I installed also version 1809 with the media creation tool. I think it has the same effect as JasonBurns posted a while back ago with that registry hack. Thanks for that in hindsight! Maybe im a bit picky but i think there is still a little deadzone present (about a 1mm). It does not react as good as in photoshop. Maybe its just me...

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  2. Anonymous
    2018-10-12T09:06:56+00:00

    I don't know. I joined the insider program, maybe that's why I got 1809.

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  3. Anonymous
    2018-10-12T09:00:41+00:00

    They've rolled it out again on the Insider program. My Surface Book 2 is due back from repair today so I'll give it a try later as I have no data on their now to potentially lose.

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  4. Anonymous
    2018-10-12T08:52:48+00:00

    Isn't 1809 the update that caused the file deletion bug? I heard Microsoft fixed it but the latest update on my side is 1803.

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  5. Anonymous
    2018-10-11T17:19:59+00:00

    Hi Robin,

    It's 1809, I just update it today. you can have a try.

    If you still can not find. Try this

    [HKEY_CURRENT_USER\Software\Microsoft\Windows NT\CurrentVersion\Windows\Pen]

    "PenInteractionModel"=dword:00000001

    Dabin

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