Battery drain issue

Anonymous
2020-02-06T02:43:57+00:00

Hi all,

I just got a Surface Pro 7 and became a part of Surface community.

I have a quick question. How long does your Surface Pro 7 battery last?

I saw several posts and comments on the battery drain issue, but I'd like to know whether the battery problem is only to a specific model (i5 or i7), or just seen in some devices.

Because I feel my Surface Pro barely works for 4~5 hours (Wifi with google docs, or simple work, etc.) not up to 10.5 hours. On the ads, it clearly says 'All-day battery life' & up to 10.5 hours of typical device usage. I tried some recommendations from other posts, but so far no luck here. 

So, I'd like to know whether you have a similar problem or successfully managed the problem.

Thanks in advance.

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2020-08-26T19:03:08+00:00

    I just got 'upgraded' from a SP3 to a SP7 and the 6 year old Surface Pro 3 still had at least twice the battery life.  Something doesn't seem correct with the Surface Pro 7:  we've been buying Surface Pro's for awhile now and the SP7 is the first time we've run into the battery falling substantially short of advertised.  I've never had to worry about tweaking settings or getting through a day with a Surface Pro. 

    Something isn't right.  I'm lucky to get 3 hours of video conferencing out of the new SP7 and have reinstalled the OS and firmware twice (nothing helped).

    I hate to say that with video conferencing that's about what i get - maybe a bit more 4-5 hours max. I think it's the quad core processor and the high Res screen that really pushes it. Are you using an app or in the new Chromium Edge?

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  2. Anonymous
    2020-10-10T17:20:28+00:00

    Thomas, I have the same problem. My surface after 10 months is giving me 3hrs 30 mins of battery life only. Also as soon as it's below 20% this machine works worse than my 5-year-old laptop (I have tried changing the setting, doest solve this issue). The last problem is that it takes 2 hrs 20 mins to fully charge. I am seeking a solution for all the problems

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  3. Anonymous
    2020-10-18T19:53:44+00:00

    What do I do if the tablet just hot and shut down then never could turn on again

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  4. Anonymous
    2020-12-13T07:03:51+00:00

    My brand new Surface Pro 7 lasts 3-4 hours. I'm just browsing the web and watching Youtube. No other downloads in the background, and no apps running.

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  5. Anonymous
    2020-12-13T07:32:01+00:00

    Refund it when you have a chance.

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