Battery drain issue

Anonymous
2020-02-06T02:43:57+00:00

Hi all,

I just got a Surface Pro 7 and became a part of Surface community.

I have a quick question. How long does your Surface Pro 7 battery last?

I saw several posts and comments on the battery drain issue, but I'd like to know whether the battery problem is only to a specific model (i5 or i7), or just seen in some devices.

Because I feel my Surface Pro barely works for 4~5 hours (Wifi with google docs, or simple work, etc.) not up to 10.5 hours. On the ads, it clearly says 'All-day battery life' & up to 10.5 hours of typical device usage. I tried some recommendations from other posts, but so far no luck here. 

So, I'd like to know whether you have a similar problem or successfully managed the problem.

Thanks in advance.

Surface | Surface Pro | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

67 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2020-08-15T20:10:41+00:00

    Mine didn't improve either. I ended up taking a different approach. I searched XPS, x360 etc and "real world battery" send it's the same with brand. They and the reviewers just lie. It's like testing car fuel consumption standing still rather than driving. So if i do nothing with it, i can get 9-10 hours. If i watch films, 6-7 hours. If i work (office + web) i get 4-5. But it looks like the same for most small, powerful laptops.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2020-08-20T12:07:06+00:00

    i buy SP7 i5 256GB last month, until now i already do 4 times  factory reset, clean install on my SP7 due to battery drain, hang after i connect to projector wireless via screambeam mini2 or using cable. last 2 day, i already call microsoft support to troubleshoot remotely but until now i still have problem with battery drain, sometimes langging on writing with microsoft pen, stress stress stress, my battery can hold only 5.5 hours. i buy batterybar pro to monitor my battery 

    Big problem for me

    1. battery can hold only 5.5hour
    2. Hang when i try to connect to projector via cable or wireless (screenbeam mini2)

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  3. Anonymous
    2020-08-20T13:16:14+00:00

    i only get 5.5hour, i need atleast 7hour for my daily work. This is your flagship item microsoft, please resolve it.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-08-20T13:22:42+00:00

    lied..haha..i think so

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  5. Anonymous
    2020-08-26T18:23:00+00:00

    I just got 'upgraded' from a SP3 to a SP7 and the 6 year old Surface Pro 3 still had at least twice the battery life.  Something doesn't seem correct with the Surface Pro 7:  we've been buying Surface Pro's for awhile now and the SP7 is the first time we've run into the battery falling substantially short of advertised.  I've never had to worry about tweaking settings or getting through a day with a Surface Pro. 

    Something isn't right.  I'm lucky to get 3 hours of video conferencing out of the new SP7 and have reinstalled the OS and firmware twice (nothing helped).

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments