Battery drain issue

Anonymous
2020-02-06T02:43:57+00:00

Hi all,

I just got a Surface Pro 7 and became a part of Surface community.

I have a quick question. How long does your Surface Pro 7 battery last?

I saw several posts and comments on the battery drain issue, but I'd like to know whether the battery problem is only to a specific model (i5 or i7), or just seen in some devices.

Because I feel my Surface Pro barely works for 4~5 hours (Wifi with google docs, or simple work, etc.) not up to 10.5 hours. On the ads, it clearly says 'All-day battery life' & up to 10.5 hours of typical device usage. I tried some recommendations from other posts, but so far no luck here. 

So, I'd like to know whether you have a similar problem or successfully managed the problem.

Thanks in advance.

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2020-06-16T09:02:51+00:00

    No problem.  Found this as a recommendation for improving the surface pro's battery life. If files are corrupted they will increase battery drain.  I ran the program and it identified and fix several corrupted files.  Just passing along anything I locate on the internet that might be useful to people.

    Thanks. Tried it out and I had some corrupted files that were eventually repaired as well. I have been getting around 5 hours of battery life. It seems a common occurrence. Let us hope it works. Will update. 

    Cheers !

    Izzy

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  2. Anonymous
    2020-07-14T15:50:37+00:00

    I have users who have reported as low as 1 hour of battery life just through joining a zoom meeting.

    I know VC takes more power but on our other surface products and Dell devices this has not been an issue.

    I will attempt what has been suggested here but with slight hope

    Is there any fix being produced by Microsoft on this?

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  3. Anonymous
    2020-07-19T20:17:17+00:00

    This is not true. It has never been true. It is an out and out lie. 

    No prior review has found ten and a half hours of use. It takes 2 minutes to search Microsoft's own message boards to find that not a single customer has ever got 10.5 hours. Ever. Not once.

    The average time for reasonable use is about 5-5.5 hours.

    I contacted tech support to find out why mine imply lasts 4-5 hours. They couldn't figure it out (because it's a lie that it runs for ten hours) so they sent me a replacement. Guess what? 5 hours.

    I'll wait until the warranty is nearly gone and ask for another replacement and then probably sell it and get a HP X360 or Dell XPS 13 - unfortunately after a Surface RT, Surface Book 13 i5, Surface Book 13 i7 (amazing machine) and Surface Pro 2017 and Surface Pro 7, I'm going to stop buying Microsoft products. I just don't understand why they can't just advertise it as running for 6-7 hours so they don't end up with thousands of really annoyed customers like me writing posts like this. Honesty creates satisfaction, lies undermines it.

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  4. Anonymous
    2020-07-19T20:20:21+00:00

    I don't think there's a fix because i don't think there's a problem other than a small battery and reasonably powerful components. I sent mine back for a replacement (to be fair they're very good at that), but it's the same. I'm afraid they simply lied about 10.5 hours.

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  5. Anonymous
    2020-08-15T19:18:00+00:00

    Same for update 2004, im getting 4 hours on battery saver w/ surface keyboard attached

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