Battery drain issue

Anonymous
2020-02-06T02:43:57+00:00

Hi all,

I just got a Surface Pro 7 and became a part of Surface community.

I have a quick question. How long does your Surface Pro 7 battery last?

I saw several posts and comments on the battery drain issue, but I'd like to know whether the battery problem is only to a specific model (i5 or i7), or just seen in some devices.

Because I feel my Surface Pro barely works for 4~5 hours (Wifi with google docs, or simple work, etc.) not up to 10.5 hours. On the ads, it clearly says 'All-day battery life' & up to 10.5 hours of typical device usage. I tried some recommendations from other posts, but so far no luck here. 

So, I'd like to know whether you have a similar problem or successfully managed the problem.

Thanks in advance.

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2022-01-30T16:31:17+00:00

    I'm having a similar experience. When I first got it, the battery lasted longer. Now it feels like 4 - 5 hours on a fully charged battery.

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  2. Anonymous
    2021-11-22T13:20:42+00:00

    Same battery is so weak ..feels like laptop was better . 4 -5 hrs in streaming videos

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  3. Anonymous
    2021-10-05T23:03:47+00:00

    Thanks for your instruction! I think I will test my Surface Pro 7 for a few days, if the battery still drains fast, then I will ask for exchange. Right now it lasts for about 6 hours .

    No problem, glad I could help also you might to check to see what background apps are running and turn them off if not needed.

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  4. Anonymous
    2021-10-05T20:38:42+00:00

    Thanks for your instruction! I think I will test my Surface Pro 7 for a few days, if the battery still drains fast, then I will ask for exchange. Right now it lasts for about 6 hours .

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  5. Anonymous
    2021-10-04T15:53:42+00:00

    Lets Navigate to the follow URL @ Microsoft:

    https://support.microsoft.com/en-us/surface/download-drivers-and-firmware-for-surface-09bb2e09-2a4b-cb69-0951-078a7739e120 

    From there scroll down and select your surface model, Surface Pro 7 in this case you can install older firmware on top of the current firmware and rollback to the older firmware / drivers, reach out if you need help.

    NOTE: Remember to backup all your files and whatever data that you have first.

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