Battery drain issue

Anonymous
2020-02-06T02:43:57+00:00

Hi all,

I just got a Surface Pro 7 and became a part of Surface community.

I have a quick question. How long does your Surface Pro 7 battery last?

I saw several posts and comments on the battery drain issue, but I'd like to know whether the battery problem is only to a specific model (i5 or i7), or just seen in some devices.

Because I feel my Surface Pro barely works for 4~5 hours (Wifi with google docs, or simple work, etc.) not up to 10.5 hours. On the ads, it clearly says 'All-day battery life' & up to 10.5 hours of typical device usage. I tried some recommendations from other posts, but so far no luck here. 

So, I'd like to know whether you have a similar problem or successfully managed the problem.

Thanks in advance.

Surface | Surface Pro | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

67 answers

Sort by: Newest
Most helpful Newest Oldest
  1. Barb Bowman 80,810 Reputation points MVP Volunteer Moderator
    2020-02-06T10:43:33+00:00

    >Because I feel my Surface Pro barely works for 4~5 hours (Wifi with google docs, or simple work, etc.) not up to 10.5 hours

    >

    I have seen so many reports like this..

    https://mspoweruser.com/surface-pro-7-poor-battery/

    Was this answer helpful?

    10 people found this answer helpful.
    0 comments
  2. Anonymous
    2020-02-06T03:47:46+00:00

    Hi hyeyum,

    Thank you for reaching out to Microsoft Community.

    Correct, Surface Pro 7 has up to 10.5 hours of video playback for its battery life. For the battery drain issue, this could just be happening on some but I would like to confirm if you have done these steps already. If not yet, please try these steps to troubleshoot the device:

    1: Run Surface Diagnostic Toolkit and check Windows Update

    2: Update drivers and firmware

                                   Check what is the current OS Build of your Windows version by going to Settings > System > About.

                                   Go to Download driver and firmware for Surface, choose Surface Pro 7 then click Download on the next page.

                                   Choose the .msi file that matches your current OS Build and click Next.

                                   After downloading, run and install the .msi then Restart.

    3: Check Startup Programs

                                  Open Task Manager

                                  Click the Startup tab on top

                                  Please check what are the applications or programs running upon Startup, if you see apps not needed upon startup, try to disable them.

    If this answer your question, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer. This will help other members who may have the same issue as you. Otherwise, don't hesitate to update us so we can further assist you.

    Kind Regards,

    Marrion Y.

    Was this answer helpful?

    8 people found this answer helpful.
    0 comments