Battery drain issue

Anonymous
2020-02-06T02:43:57+00:00

Hi all,

I just got a Surface Pro 7 and became a part of Surface community.

I have a quick question. How long does your Surface Pro 7 battery last?

I saw several posts and comments on the battery drain issue, but I'd like to know whether the battery problem is only to a specific model (i5 or i7), or just seen in some devices.

Because I feel my Surface Pro barely works for 4~5 hours (Wifi with google docs, or simple work, etc.) not up to 10.5 hours. On the ads, it clearly says 'All-day battery life' & up to 10.5 hours of typical device usage. I tried some recommendations from other posts, but so far no luck here. 

So, I'd like to know whether you have a similar problem or successfully managed the problem.

Thanks in advance.

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2020-07-14T15:50:37+00:00

    I have users who have reported as low as 1 hour of battery life just through joining a zoom meeting.

    I know VC takes more power but on our other surface products and Dell devices this has not been an issue.

    I will attempt what has been suggested here but with slight hope

    Is there any fix being produced by Microsoft on this?

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  2. Anonymous
    2020-06-16T09:02:51+00:00

    No problem.  Found this as a recommendation for improving the surface pro's battery life. If files are corrupted they will increase battery drain.  I ran the program and it identified and fix several corrupted files.  Just passing along anything I locate on the internet that might be useful to people.

    Thanks. Tried it out and I had some corrupted files that were eventually repaired as well. I have been getting around 5 hours of battery life. It seems a common occurrence. Let us hope it works. Will update. 

    Cheers !

    Izzy

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  3. Anonymous
    2020-05-01T19:54:53+00:00

    No problem.  Found this as a recommendation for improving the surface pro's battery life. If files are corrupted they will increase battery drain.  I ran the program and it identified and fix several corrupted files.  Just passing along anything I locate on the internet that might be useful to people.

    Thanks for the quick reply and pointing out the info. I figured that would be the reasoning, but wondered if there were other points. 

    I ran the all on my unit... SFC found errors and corrected it on the first run and I ran it 2 mores times, and no issues. 

    As for DISM, all was perfect with no issues. 

    I did revert to an older Firmware, 17763 from MS Website, I see no difference at all. This just makes me think, they are not working on this issue. Nor have I found anything to say the contrary on the web or forums. 

    If they got 10.5 hrs on an i3 or i5 machine and they just can't get that with an i7 unit, MS should just come clean about this.

    As I mentioned before, we should be getting 6/7 hours out of the box, not 4/5 hrs max and thats on battery saver mode with everything shut off... ridiculous... 

    Thanks again for responding so quickly. If you find anything else, dont hesitate to share. I will do the same. 

    Cheers!

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  4. Anonymous
    2020-05-01T19:19:53+00:00

    No problem.  Found this as a recommendation for improving the surface pro's battery life. If files are corrupted they will increase battery drain.  I ran the program and it identified and fix several corrupted files.  Just passing along anything I locate on the internet that might be useful to people.

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  5. Anonymous
    2020-05-01T15:44:25+00:00

    Below is another Microsoft resource that might help improve people's battery life:

    System File Checker is a utility in Windows 10 that checks for problems with files on your computer. To run it, follow these steps:

    • Make sure you've installed the latest updates for Windows 10, and then restart your machine. To find out more, read Update Windows 10.
    • In the search box on the taskbar, type Command Prompt, and right-click or press and hold Command Prompt (Desktop app) from the list of results. Select Run as administrator, and then selectYes.
    • Type DISM.exe /Online /Cleanup-image /Restorehealth (note the space before each "/"), and then press Enter. (**Note:**This step may take a few minutes to start and up to 30 minutes to complete.)
    • After you see a message that says "The operation completed successfully," type sfc /scannow (note the space between "sfc" and "/") and press Enter.
    • After you see a message that says, "Verification 100% complete," type exit.

    https://support.microsoft.com/en-us/help/4026529/windows-10-using-system-file-checker

    https://answers.microsoft.com/en-us/windows/forum/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93

    Hi MSP2020,

    I have read thru this entire process and trying to figure how this is going to actually help with the battery issue(s)? What is the reasoning behind this potential help/fix in your opinion? Or is there a tech webpage that you came across that directs you to this process to help with the battery issue(s)? Just trying to wrap my head around this and really understand how this would provide better battery life.

    Thanks

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