Battery drain issue

Anonymous
2020-02-06T02:43:57+00:00

Hi all,

I just got a Surface Pro 7 and became a part of Surface community.

I have a quick question. How long does your Surface Pro 7 battery last?

I saw several posts and comments on the battery drain issue, but I'd like to know whether the battery problem is only to a specific model (i5 or i7), or just seen in some devices.

Because I feel my Surface Pro barely works for 4~5 hours (Wifi with google docs, or simple work, etc.) not up to 10.5 hours. On the ads, it clearly says 'All-day battery life' & up to 10.5 hours of typical device usage. I tried some recommendations from other posts, but so far no luck here. 

So, I'd like to know whether you have a similar problem or successfully managed the problem.

Thanks in advance.

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2020-08-20T12:07:06+00:00

    i buy SP7 i5 256GB last month, until now i already do 4 times  factory reset, clean install on my SP7 due to battery drain, hang after i connect to projector wireless via screambeam mini2 or using cable. last 2 day, i already call microsoft support to troubleshoot remotely but until now i still have problem with battery drain, sometimes langging on writing with microsoft pen, stress stress stress, my battery can hold only 5.5 hours. i buy batterybar pro to monitor my battery 

    Big problem for me

    1. battery can hold only 5.5hour
    2. Hang when i try to connect to projector via cable or wireless (screenbeam mini2)

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  2. Anonymous
    2020-08-15T20:10:41+00:00

    Mine didn't improve either. I ended up taking a different approach. I searched XPS, x360 etc and "real world battery" send it's the same with brand. They and the reviewers just lie. It's like testing car fuel consumption standing still rather than driving. So if i do nothing with it, i can get 9-10 hours. If i watch films, 6-7 hours. If i work (office + web) i get 4-5. But it looks like the same for most small, powerful laptops.

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  3. Anonymous
    2020-08-15T19:18:00+00:00

    Same for update 2004, im getting 4 hours on battery saver w/ surface keyboard attached

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  4. Anonymous
    2020-07-19T20:20:21+00:00

    I don't think there's a fix because i don't think there's a problem other than a small battery and reasonably powerful components. I sent mine back for a replacement (to be fair they're very good at that), but it's the same. I'm afraid they simply lied about 10.5 hours.

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  5. Anonymous
    2020-07-19T20:17:17+00:00

    This is not true. It has never been true. It is an out and out lie. 

    No prior review has found ten and a half hours of use. It takes 2 minutes to search Microsoft's own message boards to find that not a single customer has ever got 10.5 hours. Ever. Not once.

    The average time for reasonable use is about 5-5.5 hours.

    I contacted tech support to find out why mine imply lasts 4-5 hours. They couldn't figure it out (because it's a lie that it runs for ten hours) so they sent me a replacement. Guess what? 5 hours.

    I'll wait until the warranty is nearly gone and ask for another replacement and then probably sell it and get a HP X360 or Dell XPS 13 - unfortunately after a Surface RT, Surface Book 13 i5, Surface Book 13 i7 (amazing machine) and Surface Pro 2017 and Surface Pro 7, I'm going to stop buying Microsoft products. I just don't understand why they can't just advertise it as running for 6-7 hours so they don't end up with thousands of really annoyed customers like me writing posts like this. Honesty creates satisfaction, lies undermines it.

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