Why does the sound on my Microsoft Modern Wireless Headset sometimes change quality?

Anonymous
2023-12-01T00:17:35+00:00

It will happen that sometimes I turn my headset on and the sound is off. It sounds like if I were holding the headphone away from my ear, it sound afar. I turn the head set off and on and its still there. The only way to fix it is by unplugging the USB Link. Why does this happen? Thanks.

Surface | Surface Headphones | Settings

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  1. Anonymous
    2023-12-01T14:58:26+00:00

    Hi Victoria_CC,

    Thank you for posting in Microsoft Community.

    Based on the description you posted, it seems that you have an issue with Microsoft Modern wireless headset wherein the sound is not working properly. This may be caused by the sound driver setting of the headphone need to update or there are some updates needed to install or there is an issue on the connection in the USB port.

     Let’s work together in finding the best solution to this issue. To get started, I will ask a few questions to further isolate the issue.

    • Are you using a Microsoft Modern headset or Surface headphones?
    • Has this happened since you got the Microsoft modern headset?
    • What device are you connected with a Microsoft Modern headset PC, phone or Surface device?
    • Did you try to connect this Microsoft Modern headset to another device like phone or other PC and you have same issue?
    • Did you try to connect the USB link to another USB port, and you have same issue on the sound?

    We will do some basic troubleshooting to further fix the issue.

    1. If you are using the Surface device, we can download the Surface diagnostic toolkit to fix any hidden issue on the Surface device. Please click this link Fix common Surface problems using the Surface app and Surface Diagnostic Toolkit - Microsoft Support
    2. We will manually check and install update. select Start > Settings > Windows Update. If you are using Windows 11 and for Windows 10 elect the Start button, and then go to Settings> Update & Security> Windows Update
    3. If you are using a Surface headphone, please click this link to further fix the issue Fix problems with setting up your Surface Headphones - Microsoft Support and Fix problems with using your Surface Headphones - Microsoft Support and Reset Surface Headphones - Microsoft Support

    For Microsoft wireless headset you can try step.

    1. Plug in your headset using the USB cable.
    2. Slide the Power button on to turn on your headset.
    3. Press and hold the Answer/end call button for more than 10 seconds. While still holding down the Answer/end call button, press and release the Bluetooth pairing button.
    4. You'll hear a message saying your headset is on and how much battery you have left.
    5. Release the Answer/end call button.

    You can also refer this link Set up Microsoft Modern Wireless Headset - Microsoft Support

    Please tell me how it goes,

    Kind Regards,

    Christopher.

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