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I have the surface headphones 2 and the battery is only charging to 17 hours. Even after a full charge and no use. It shows the same 17 hours on the surface audio app. I have already tried to update firmware but no updates available. Also I returned my first pair and this second pair are doing the same thing. Anyone have a resolution? Is this a known issue?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Ok I have the solution which was provided by Windows Central Daniel Rabino. You have to turn off the Aptx audio in setting to get the full 20 hours to show in the audio app. The app and headphones now show 20 hours when fully charged. we can close this out.
It is done, iron_mike.
Thanks for the help on this case as well and we will be closing this thread. We appreciate the opportunity you gave us to help you out as well.
Regards,
Janette_Z
Yes I would because it is the answer I was looking for.
That's good to know, iron_mike.
Should we mark your response above as the answer to help others out?
Regards,
Janette_Z
Janette,
I have provided a few screenshots to show what I am seeing. I also provided a picture of the LED notification light sold which should mean battery is fully charged. This time when i charged it only went up to 16 hours.
