Surface Headphones 2 Battery Issue

Anonymous
2020-06-17T21:23:47+00:00

I have the surface headphones 2 and the battery is only charging to 17 hours. Even after a full charge and no use. It shows the same 17 hours on the surface audio app. I have already tried to update firmware but no updates available. Also I returned my first pair and this second pair are doing the same thing. Anyone have a resolution? Is this a known issue?

Surface | Surface Headphones | Settings

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Anonymous
2020-06-20T00:21:00+00:00

Ok I have the solution which was provided by Windows Central Daniel Rabino. You have to turn off the Aptx audio in setting to get the full 20 hours to show in the audio app. The app and headphones now show 20 hours when fully charged. we can close this out.

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  1. Anonymous
    2020-07-24T10:28:31+00:00

    IOS users can’t use APTX. Not sure what to do now.

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  2. Anonymous
    2020-06-22T15:08:22+00:00

    It is done, iron_mike.

    Thanks for the help on this case as well and we will be closing this thread. We appreciate the opportunity you gave us to help you out as well.

    Regards,

    Janette_Z

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  3. Anonymous
    2020-06-22T14:55:38+00:00

    Yes I would because it is the answer I was looking for.

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  4. Anonymous
    2020-06-22T14:45:18+00:00

    That's good to know, iron_mike.

    Should we mark your response above as the answer to help others out?

    Regards,

    Janette_Z

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