Surface Pro 2 system issues

Anonymous

I am running a Surface Pro 2 with build 17134.167. There is an external USB HUB with a Dell monitor, mouse and audio connected to the HUB. After the last 1803 update, the display driver fails to load and the external display is not recognized, although it works. The Control Panel Device Manager also shows that the unit is not recognized as a Surface model with the keyboard and unit displaying caution icons. Associated drivers imply that they are for a Surface Pro 4. The system appears to work, but it has issues. All updates have been through automatic updates, so I do not understand the Surface Pro 4 designations.

I have tried to update drivers when allowed and that fails with the system telling me that the installed drivers are up to date.

Am I doomed to perform a reinstall, or is there another solution. Evidentially I have no recovery files, although I am sure that I made some.

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46 answers

Anonymous

2018-07-24T17:29:03+00:00

can't unpack the .cab files for the Surface Pro 2

Explain please. If you have a .cab file you could use the expand utility to open it.

something terminating the installation of the SurfaceProUEFI.inf file.

ProcMon could give you some clues about that.

The Registry HKEY_LOCAL_HARDWARE DESCRIPTION /SYSTEM /SYSTEMBIOSVERSION .

OEMA - 1072009

2.05.0250

American Megatrends - 4028E

The Panther files will be associated with your last cumulative update.

Setupact.log contains this

2018-07-10 16:02:56, Info                  SP     Host system information:

                                   VM: NO

                                   Firmware type: UEFI

                                   Manufacturer: Microsoft Corporation

                                   Model : Surface Pro 2

                                   BIOS name : 2.05.0250

                                   BIOS version : 2.05.0250

                                   BIOS release date : 20150410000000.000000+000

                                   Total memory : 8589934592

                                   Number of physical CPUs : 1

                                   Number of logical CPUs : 4

                                   Processor manufacturer : GenuineIntel

                                   Processor name : Intel(R) Core(TM) i5-4300U CPU @ 1.90GHz

                                   Processor caption : Intel64 Family 6 Model 69 Stepping 1

                                   Processor architecture : x64

                                   Processor clock : 2501

BTW are you sure that you didn't get an SP4 as a replacement for your original SP2? That would be a simple explanation for your peculiar symptoms. ; )
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Anonymous

2018-07-24T19:32:36+00:00

My Setupack.log is nothing like yours. Multiple instances of the following with different time stamps in close succession:

2018-07-18 11:35:33, Info SystemSettings::DataModel::CRestorePCSettings::CRestorePCSettings Initializing...

2018-07-18 11:35:33, Info SystemSettings::DataModel::CRestorePCSettings::CRestorePCSettings Initializing...

2018-07-18 11:35:33, Info SystemSettings::DataModel::CRestorePCSettings::GetActionDescription - Settings Item being displayed: SystemSettings_Misc_ResetYourPCActionDescription, Return: 0

2018-07-18 11:35:33, Info SystemSettings::DataModel::CRestorePCSettings::get_IsEnabled - Settings Item Enabled:1 for for SystemSettings_Misc_ResetYourPCActionDescription

2018-07-18 11:35:33, Info SystemSettings::DataModel::CRestorePCSettings::GetActionDescription - Settings Item being displayed: SystemSettings_Misc_RollbackYourPC_PreviewBuildActionDescription, Return: 0

2018-07-18 11:35:33, Info SystemSettings::DataModel::CRestorePCSettings::get_IsEnabled - Settings Item Enabled:1 for for SystemSettings_Misc_RollbackYourPC_PreviewBuildActionDescription

2018-07-18 11:35:43, Info SystemSettings::DataModel::CRestorePCSettings::get_IsEnabled - Settings Item Enabled:1 for for SystemSettings_Misc_RollbackYourPC_PreviewBuildActionDescription

2018-07-18 11:35:44, Info SystemSettings::DataModel::CRestorePCSettings::Invoke - Settings Item Action Invoked for SystemSettings_Misc_RollbackYourPC_PreviewBuildActionDescription: hresult 0

2018-07-18 11:35:44, Info SystemSettings::AdminFlowUI::UninstallViewModel::UninstallViewModel Uninstall ( via Settings ) Initialized.

2018-07-18 11:35:44, Info SystemSettings::AdminFlowUI::UninstallViewModel::Initialize User is attempting to Uninstall, by clicking Get Started button

2018-07-18 11:35:44, Warning SystemSettings::AdminFlowUI::UninstallViewModel::Initialize UninstallGetInterface Failed with Error: 0x80070490

2018-07-18 11:35:51, Info SystemSettings::AdminFlowUI::UninstallViewModel::~UninstallViewModelUninstall ( via Settings ) Terminated.

My SP2 is the one I've always had, so the SP4 swap theory isn't valid. An SP4 would have been nice though.
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Anonymous

2018-07-24T19:40:17+00:00

My bad, the SurfaceProUeFI_20500FA file is a .cap.
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Anonymous

2018-07-24T19:49:16+00:00

Barb,

I'm getting old and my memory is fading, but my recollection is that all my issues began after updating the BIOS, so reinstalling the software will not get me out of the mud.
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Anonymous

2018-07-24T21:47:43+00:00

2018-07-18 11:35:44, Info SystemSettings::AdminFlowUI::UninstallViewModel::Initialize User is attempting to Uninstall, by clicking Get Started button

2018-07-18 11:35:44, Warning SystemSettings::AdminFlowUI::UninstallViewModel::Initialize UninstallGetInterface Failed with Error: 0x80070490

What was happening then? Is that clue helpful?

PS>net helpmsg (0x490)

Element not found.

You might be able to find out more about that "element" in CBS.log (or more likely archived portion) using that timestamp as an index.
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