Surface Pro 2 system issues

see if the Surface Diagnostic Toolkit

https://support.microsoft.com/en-us/help/4037239/surface-fix-common-surface-problems-using-surface-diagnostic-toolkit

does anything to help.

You can download a recovery image -

Go to https://support.microsoft.com/en-us/surfacerecoveryimage   (with a

different Windows computer if yours is not working properly)  and download a

recovery image for your Surface. You will need a 16GB USB stick formatted FAT32.

Unzip/extract the recovery zip to the formatted USB stick and then-

To reset your Surface from a USB recovery drive:

Step 1:    Make sure your Surface is turned off and plugged in (hold down the power

button for 30 seconds).

Step 2:     Insert the USB recovery drive into the USB port on your Surface.

Step 3:    Press and hold the volume-down button while you press and release the

power button on your Surface.

Step 4:     When the Surface logo appears, release the volume button.

Step 5:    When prompted, select the language and keyboard layout you want.

Step 6:     Select Troubleshoot > Reset your PC.

If prompted for a recovery key, select Skip this drive at the bottom of

the screen.

Step 7:     Select the target operating system you wish to reset. This

refers to the current operating system installed on your Surface.

Step 8:    Select Yes, repartition the drives, and on the next page, select Next.

Step 9:     Choose Just remove my files.

Step 10:    Select Reset.

Surface restarts and the Surface logo displays while the reset process

continues (this can take a while).

Interestingly enough, my system restore function is enabled, but when I attempt to restore, the system tells me that there are no restore points.  Seems unlikely, but does the 1803 build delete old points?

Anyway, the system is working, just acting strangely at times. It won't detect an external monitor, but the monitor works.  I just can't change resolution or other functions.  Likewise it can't detect the keyboard cover, but it works as well.  It also doesn't recognize the tablet, which is strange.  When I look at the drivers, they appear to be for a Surface Pro 4 and I believe that is part of the problem since mine is a Pro 2.  Unfortunately, I can't refresh the drivers because the system indicates that they are up to date.  There is no .msi program available for the Pro 2, so reloading the Pro 2 drivers would be painstaking with little guarantee that I'd catch all of them.

I'm reluctant to lay down a new image because of the loss of all my Apps, but it may come to that in the end.  If any other suggestions come to mind, please pass them on.  

Thanks

>Seems unlikely, but does the 1803 build delete old points?

>

after a feature update, like the one to 1803, previous restore points are

deleted. restore points SINCE the install of 1803 should be available.

>

>Anyway, the system is working, just acting strangely at times. It won't detect an external monitor, but the monitor works.  I just can't change resolution or other functions.  Likewise it can't detect the keyboard cover, but it works as well.  It also doesn't recognize the tablet, which is strange.  When I look at the drivers, they appear to be for a Surface Pro 4 and I believe that is part of the problem since mine is a Pro 2.

What happened when you ran the Surface Diagnostic Toolkit

https://support.microsoft.com/en-us/help/4037239/surface-fix-common-surface-problems-using-surface-diagnostic-toolkit

?

>I'm reluctant to lay down a new image because of the loss of all my Apps, but it may come to that in the end.

You may have to do this if the SDT can't find and fix software issues.

Sorry, never answered your question earlier regarding the SDT.  Unfortunately, I executed the SDT and left it running.  When I returned some time later, it had completed and requested a reboot.  Upon completion of that, things hadn't changed.   Things worked, but the drivers were still incorrect.  These are mature drivers for this product and I'm confused as to why they should have changed that much.

As far as reloading a new image, I'm concerned that if the update loaded the incorrect drivers, why should I expect the refreshed image to do anything different.  I'm under the impression that Microsoft has forsaken the Pro 2 due to its age in favor of the Pro 3 and 4 versions.  At this point I'd switch to Apple, except that I'm adverse to the Apple ecosystem.

Thanks

I'm a volunteer and don't work for Microsoft. I'm trying to help you. I can't

speculate on what happened. If you use the image, it will not be the Current

Windows 10. You would indeed have to go through Windows Update and go through

several rounds of updates. But in the end, you should have the correct Surface

drivers.

You could certainly try going to

https://www.microsoft.com/en-us/download/details.aspx?id=49042 and download the

SurfacePro2_Win10_160501_2.zip then extract it and right click each inf file and

INSTALL. That would be less destructive than a complete reimage and update.

I really don't have any other suggestions.

> I'm concerned that if the update loaded the incorrect drivers, why should I expect the refreshed image to do anything different.