Surface Pro 2 system issues

Anonymous
2018-07-18T17:10:07+00:00

I am running a Surface Pro 2 with build 17134.167.  There is an external USB HUB with a Dell monitor, mouse and audio connected to the HUB.  After the last 1803 update, the display driver fails to load and the external display is not recognized, although it works.  The Control Panel Device Manager also shows that the unit is not recognized as a Surface model with the keyboard and unit displaying caution icons.  Associated drivers imply that they are for a Surface Pro 4.  The system appears to work, but it has issues.  All updates have been through automatic updates, so I do not understand the Surface Pro 4 designations.  

I have tried to update drivers when allowed and that fails with the system telling me that the installed drivers are up to date.

Am I doomed to perform a reinstall, or is there another solution.  Evidentially I have no recovery files, although I am sure that I made some.

Surface | Surface Pro | Install and update

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  1. Barb Bowman 80,815 Reputation points MVP Volunteer Moderator
    2018-07-18T18:50:52+00:00

    see if the Surface Diagnostic Toolkit

    https://support.microsoft.com/en-us/help/4037239/surface-fix-common-surface-problems-using-surface-diagnostic-toolkit

    does anything to help.

    You can download a recovery image -

    Go to https://support.microsoft.com/en-us/surfacerecoveryimage   (with a

    different Windows computer if yours is not working properly)  and download a

    recovery image for your Surface. You will need a 16GB USB stick formatted FAT32.

    Unzip/extract the recovery zip to the formatted USB stick and then-

    To reset your Surface from a USB recovery drive:

    Step 1:    Make sure your Surface is turned off and plugged in (hold down the power

    button for 30 seconds).

    Step 2:     Insert the USB recovery drive into the USB port on your Surface.

    Step 3:    Press and hold the volume-down button while you press and release the

    power button on your Surface.

    Step 4:     When the Surface logo appears, release the volume button.

    Step 5:    When prompted, select the language and keyboard layout you want.

    Step 6:     Select Troubleshoot > Reset your PC.

    If prompted for a recovery key, select Skip this drive at the bottom of

    the screen.

    Step 7:     Select the target operating system you wish to reset. This

    refers to the current operating system installed on your Surface.

    Step 8:    Select Yes, repartition the drives, and on the next page, select Next.

    Step 9:     Choose Just remove my files.

    Step 10:    Select Reset.

    Surface restarts and the Surface logo displays while the reset process

    continues (this can take a while).

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