Surface Pro 6 Runs Slower in Dock

Anonymous
2019-04-09T02:47:14+00:00

My Surface Pro 6 runs noticeably slower when it is connected to the dock. I have a dock at both home and work and see the same reduced performance in both places. This is not a new issue (unlikely related to a recent Win or other software update). Both docks were originally purchased for use with my previous Surface Pro 4 device.

Does anyone else notice such a pattern?

Any thoughts on what might be causing this and how to fix it?

  • Surface Pro 6, i7, 16gb
  • Win 10 10.0.17763 Build 17763
  • >300GB of 500GB hard drive are free

I don't see any obvious issues when looking at Task Manager. CPU, memory and internet are all lightly utilized.

Thanks much for any thoughts.

-bs

Surface | Surface Pro | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

104 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2019-08-28T13:53:17+00:00

    can you please reply with a screen shot showing this update in update history?

    Was this answer helpful?

    0 comments
  2. Anonymous
    2019-08-28T14:27:21+00:00

    Sure, here it is:

    Was this answer helpful?

    0 comments
  3. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2019-08-28T15:02:04+00:00

    thanks. interesting JUNE date, eh?

    Was this answer helpful?

    0 comments
  4. Anonymous
    2019-08-28T15:58:04+00:00

    I am not surprised MS has been working on it since some time already.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2019-08-28T18:50:08+00:00

    Can I ask what monitors you have connected on the surface dock?

    I have had the same issue and I have been experimenting with settings. I think the issue is actually graphics driver related. I run 2 extended screens from my dock and both are 1920x1080 resolution. By setting the surface itself to the same resolution I have found the slowdown has gone. However as soon as I revert it to the usual resolution it slows down again.

    Hope that works for you!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments