Surface Pro 6 Runs Slower in Dock

Anonymous
2019-04-09T02:47:14+00:00

My Surface Pro 6 runs noticeably slower when it is connected to the dock. I have a dock at both home and work and see the same reduced performance in both places. This is not a new issue (unlikely related to a recent Win or other software update). Both docks were originally purchased for use with my previous Surface Pro 4 device.

Does anyone else notice such a pattern?

Any thoughts on what might be causing this and how to fix it?

  • Surface Pro 6, i7, 16gb
  • Win 10 10.0.17763 Build 17763
  • >300GB of 500GB hard drive are free

I don't see any obvious issues when looking at Task Manager. CPU, memory and internet are all lightly utilized.

Thanks much for any thoughts.

-bs

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2019-09-07T01:10:16+00:00

    The fans are working for me. Haven’t had the issue crop up for 9 days with the fans on  the dock and one on the connector to the Surface. While a work-around for sure, at least its working.

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  2. Anonymous
    2019-09-07T07:20:20+00:00

    Yes, theoretically you should be able to return both. But in a practice... it's a whole different story :)

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  3. Anonymous
    2019-09-07T07:22:09+00:00

    I don't think that Surface Dock temperature might have anything to do with fans inside SP6. But I can be wrong of course. But with no doubts, there is some weird relation between Surface Dock and a 0,4GHz throttling issue.

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  4. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2019-09-07T10:23:56+00:00

    If you bought from Microsoft, you are supposed to have 30 days to return for a

    full refund.

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  5. Anonymous
    2019-09-10T16:20:49+00:00

    I tried putting a fan over the dock and then over the cable insertion on the SP6 (didn't have two fans, just tried one at a time), and found no difference. The Surface Pro 6 would still slow its CPU down to 0.4 as soon as the docking station was plugged in.

    However, I have had some success thus far after changing the "power mode" to "best performance" (without using any fans). This is found by left-clicking on the battery icon by the clock on the taskbar.

    Not ideal, I realize, but after setting this, I have not yet had the CPU throttle back down.

    Can anyone else confirm whether or not this works for them with their setup?

    Ari

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