Surface Pro 6 Runs Slower in Dock

Anonymous
2019-04-09T02:47:14+00:00

My Surface Pro 6 runs noticeably slower when it is connected to the dock. I have a dock at both home and work and see the same reduced performance in both places. This is not a new issue (unlikely related to a recent Win or other software update). Both docks were originally purchased for use with my previous Surface Pro 4 device.

Does anyone else notice such a pattern?

Any thoughts on what might be causing this and how to fix it?

  • Surface Pro 6, i7, 16gb
  • Win 10 10.0.17763 Build 17763
  • >300GB of 500GB hard drive are free

I don't see any obvious issues when looking at Task Manager. CPU, memory and internet are all lightly utilized.

Thanks much for any thoughts.

-bs

Surface | Surface Pro | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

104 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2019-08-31T09:32:44+00:00

    I'm an unpaid volunteer and do not work for Microsoft. If you want background

    on what a Microsoft MVP is, see https://mvp.microsoft.com/en-us/Overview and for

    Volunteer Moderators see

    https://answers.microsoft.com/en-us/page/faq#faqWhosWho1 - I have been begging

    Microsoft for information on the throttling issue, the battery issues, etc. etc.

    • and asking them to post official acknowledgements and status. I can't do

    anything more than that.

    Was this answer helpful?

    0 comments
  2. Anonymous
    2019-08-31T12:14:18+00:00

    Barb, I never blamed you. My post wasn't against you because I know you're not a MS worker. Actually I'm grateful for what you're doing :)

    Was this answer helpful?

    0 comments
  3. Anonymous
    2019-09-06T23:30:47+00:00

    I have the same issue. Didn't affect my prior SP4, but does affect my current SP6.

    Really slow when on docking station, CPU to 0.4 as previously described.

    I notice that it occurs every time if I boot computer or wake from sleep with dock connected. I get a few minutes of lag-free use on dock if I connect the dock after the PC has already booted or awoken.

    Is there any fix for this issue as yet?

    Do fans on the dock work as mentioned above?

    Any else?

    TIA,

    Ari

    Was this answer helpful?

    0 comments
  4. Anonymous
    2019-09-07T00:03:30+00:00

    There is no fix yet and most probably the best fix would be to buy SP7 when it's out :) The best fix for MS of course.

    Was this answer helpful?

    0 comments
  5. Anonymous
    2019-09-07T00:13:54+00:00

    Hmm.

    So I'm using a brand new MS SP6 with a MS Surface Dock. Both MS products that are marketed to work together.

    Since they don't, can I return them both for a full refund? (I'm 100% positive my credit card company would back me up on this if Microsoft did not accept the return.) I do have all docs in OneDrive (you're welcome, Microsoft), so should be pretty easy to restore to the new machine...

    Otherwise, would be preferable to have a fix (at time=now) to save the hassle of refund, re-purchase, re-ship, re-setup.

    Was this answer helpful?

    0 comments