Surface Pro 6 Runs Slower in Dock

Anonymous
2019-04-09T02:47:14+00:00

My Surface Pro 6 runs noticeably slower when it is connected to the dock. I have a dock at both home and work and see the same reduced performance in both places. This is not a new issue (unlikely related to a recent Win or other software update). Both docks were originally purchased for use with my previous Surface Pro 4 device.

Does anyone else notice such a pattern?

Any thoughts on what might be causing this and how to fix it?

  • Surface Pro 6, i7, 16gb
  • Win 10 10.0.17763 Build 17763
  • >300GB of 500GB hard drive are free

I don't see any obvious issues when looking at Task Manager. CPU, memory and internet are all lightly utilized.

Thanks much for any thoughts.

-bs

Surface | Surface Pro | Power and battery

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  1. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2019-09-07T10:23:56+00:00

    If you bought from Microsoft, you are supposed to have 30 days to return for a

    full refund.

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  2. Anonymous
    2019-09-07T07:22:09+00:00

    I don't think that Surface Dock temperature might have anything to do with fans inside SP6. But I can be wrong of course. But with no doubts, there is some weird relation between Surface Dock and a 0,4GHz throttling issue.

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  3. Anonymous
    2019-09-07T07:20:20+00:00

    Yes, theoretically you should be able to return both. But in a practice... it's a whole different story :)

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  4. Anonymous
    2019-09-07T01:10:16+00:00

    The fans are working for me. Haven’t had the issue crop up for 9 days with the fans on  the dock and one on the connector to the Surface. While a work-around for sure, at least its working.

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  5. Anonymous
    2019-09-07T00:13:54+00:00

    Hmm.

    So I'm using a brand new MS SP6 with a MS Surface Dock. Both MS products that are marketed to work together.

    Since they don't, can I return them both for a full refund? (I'm 100% positive my credit card company would back me up on this if Microsoft did not accept the return.) I do have all docs in OneDrive (you're welcome, Microsoft), so should be pretty easy to restore to the new machine...

    Otherwise, would be preferable to have a fix (at time=now) to save the hassle of refund, re-purchase, re-ship, re-setup.

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