Surface Pro 6 Runs Slower in Dock

Anonymous
2019-04-09T02:47:14+00:00

My Surface Pro 6 runs noticeably slower when it is connected to the dock. I have a dock at both home and work and see the same reduced performance in both places. This is not a new issue (unlikely related to a recent Win or other software update). Both docks were originally purchased for use with my previous Surface Pro 4 device.

Does anyone else notice such a pattern?

Any thoughts on what might be causing this and how to fix it?

  • Surface Pro 6, i7, 16gb
  • Win 10 10.0.17763 Build 17763
  • >300GB of 500GB hard drive are free

I don't see any obvious issues when looking at Task Manager. CPU, memory and internet are all lightly utilized.

Thanks much for any thoughts.

-bs

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2019-09-24T16:46:01+00:00

    There seems to be a trick to solve the problem, but I'm not yet 100% sure if it works.

    Go to Device Manager and select Batteries ---> Microsoft ACPI-Compliant Control Method Battery and remove its driver completely. Then scan for a new hardware and wait for this device to be reinstalled automatically by the system.

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  2. Anonymous
    2019-09-24T10:23:21+00:00

    Now listen to this ****: I talked to MS and they claimed the device is fully working and throttling problem is just a software problem and can't be considered as a reason to return the device. WHAT A JOKE MS! I can't believe this is happening in the 21 century to one of the biggest companies in the world with one of the most expensive and exclusive hardware. Can't believe this.

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  3. Anonymous
    2019-09-24T00:53:30+00:00

    Looks like others are reporting this issue.

    Link 1

    Link 2

    The Surface Pro slows down when plugged in.

    Lame.

    Really do now consider returning it. I would rather not, as it is otherwise a nice machine. Hoping for a fix.

    Any way to escalate this higher than current level to Microsoft?

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  4. Anonymous
    2019-09-23T17:27:44+00:00

    My SP6 gets stuck at 0,4 GHz whenever it runs on AC power, either via the charger (I've tried 2 of them) or the surface dock.

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  5. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2019-09-23T16:46:11+00:00

    You can use a phone and contact support
    https://support.microsoft.com/en-us/help/4051701/global-customer-service-phone-numbers.

    Ask for a manager or supervisor.

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