Surface Pro 6 Runs Slower in Dock

Anonymous

My Surface Pro 6 runs noticeably slower when it is connected to the dock. I have a dock at both home and work and see the same reduced performance in both places. This is not a new issue (unlikely related to a recent Win or other software update). Both docks were originally purchased for use with my previous Surface Pro 4 device.

Does anyone else notice such a pattern?

Any thoughts on what might be causing this and how to fix it?

Surface Pro 6, i7, 16gb
Win 10 10.0.17763 Build 17763
>300GB of 500GB hard drive are free

I don't see any obvious issues when looking at Task Manager. CPU, memory and internet are all lightly utilized.

Thanks much for any thoughts.

-bs

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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104 answers

Anonymous

2019-09-26T17:32:30+00:00

It didn't work for me. Did you reboot before scanning for new hardware?

Thanks.
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Anonymous

2019-09-26T16:11:54+00:00

In my case driver version was the same before and after reinstalling this device. I guess it's not about the driver version but perhaps some relation with other drivers or system components.
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Anonymous

2019-09-26T15:37:37+00:00

What driver date and version is the reinstalled version?

Mine, which was installed during a Windows refresh in June, is:

Date: 6/21/2006

Version: 10.0.18362.1

-bs
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Anonymous

2019-09-26T15:01:43+00:00

So far, surprisingly, yes...
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Anonymous

2019-09-26T14:55:24+00:00

Hi mike_mcf, does it work? I've tried nearly everything ...
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