Surface Pro 6 Runs Slower in Dock

Anonymous
2019-04-09T02:47:14+00:00

My Surface Pro 6 runs noticeably slower when it is connected to the dock. I have a dock at both home and work and see the same reduced performance in both places. This is not a new issue (unlikely related to a recent Win or other software update). Both docks were originally purchased for use with my previous Surface Pro 4 device.

Does anyone else notice such a pattern?

Any thoughts on what might be causing this and how to fix it?

  • Surface Pro 6, i7, 16gb
  • Win 10 10.0.17763 Build 17763
  • >300GB of 500GB hard drive are free

I don't see any obvious issues when looking at Task Manager. CPU, memory and internet are all lightly utilized.

Thanks much for any thoughts.

-bs

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2019-04-27T19:37:31+00:00

    So what? Now nobody cares?

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  2. Anonymous
    2019-04-13T20:42:04+00:00

    I'm having exactly the same problem. My Surface Pro 6 is significantly slower when connected to the Surface Dock. But I already have the latest Surface Dock firmware installed (2.23.139.0) since a long time. My Windows version is 17763.437.

    @Moirty I wish you best, but I'm afraid that updating the Surface Dock firmware is not (yet) a solution.

    Any further ideas?

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  3. Anonymous
    2019-04-12T14:37:26+00:00

    I am hoping this is fixed now. I called Microsoft and they did three things (only one that was new):

    1. Ran the Surface Toolkit. I'm not sure that this task did anything but it's probably a good idea.
    2. Follow these instructions to install and then run the Surface Dock Updater. The first time I ran this installer, it failed. The program told me to power cycle the unit and do it again. It worked the second time. I am guessing that the update to the dock's firmware was the item that had the most impact. I was unaware of this tool.
    3. Installed the latest firmware and drivers for my Windows Build 17763 using this link. Presumably I should not have needed to do this since Windows Update should be keeping these current. The MS tech, however, stated that it was important.

    Hope this helps others.

    -bs

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  4. Anonymous
    2019-04-12T10:02:59+00:00

    this has just happened to me.  worrks ok until you dock it.

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  5. Anonymous
    2019-04-12T08:01:54+00:00

    Hi Moirty,

    Thank you for your response.

    We really thank you for your time and patience performing those troubleshooting steps on your Surface device. The best thing that we can do here is we need to contact our Microsoft Surface Support for them as well to further assist you on this and they can provide you what are those other alternative option to fixed this concern of yours. 

    To contact our Support, please go to this link https://support.microsoft.com/en-us/contactus/

    Best regards,

    Mizey

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