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My Surface Pro 6 runs noticeably slower when it is connected to the dock. I have a dock at both home and work and see the same reduced performance in both places. This is not a new issue (unlikely related to a recent Win or other software update). Both docks were originally purchased for use with my previous Surface Pro 4 device.
Does anyone else notice such a pattern?
Any thoughts on what might be causing this and how to fix it?
I don't see any obvious issues when looking at Task Manager. CPU, memory and internet are all lightly utilized.
Thanks much for any thoughts.
-bs
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I mean, that in some unclear circumstances, the CPU speed on Surface Book 2 / Surface Pro 6 goes down to 0,4 GHz and it stays there. You can check it by pressing ctrl+alt+del and see the CPU performance table. In normal use, CPU speed should be around 3,0 GHz.
There are a lot of details on the Internet already about this issue.
https://www.reddit.com/r/Surface/comments/aj2go1/throttling_to_04_ghz_huge_issue
Hi mike_mcf,
Are you referrring to this issue?
https://www.digitaltrends.com/computing/microsoft-surface-pro-6-surface-book-2-throttling-issue/
Thanks.
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I can confirm that this problem is related to 0,4 GHz CPU throttle.
I am so tired with this ****. The problem with slow downs comes now FEW TIMES A **** DAY!! I can't use my Surface Pro 6 connected with the damn surface dock. And Microsoft doesn't give a **** and there's no hope for a fix! Returning this piece of **** as soon as possible.
