Surface Pro 6 Runs Slower in Dock

Anonymous
2019-04-09T02:47:14+00:00

My Surface Pro 6 runs noticeably slower when it is connected to the dock. I have a dock at both home and work and see the same reduced performance in both places. This is not a new issue (unlikely related to a recent Win or other software update). Both docks were originally purchased for use with my previous Surface Pro 4 device.

Does anyone else notice such a pattern?

Any thoughts on what might be causing this and how to fix it?

  • Surface Pro 6, i7, 16gb
  • Win 10 10.0.17763 Build 17763
  • >300GB of 500GB hard drive are free

I don't see any obvious issues when looking at Task Manager. CPU, memory and internet are all lightly utilized.

Thanks much for any thoughts.

-bs

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2019-08-21T00:30:43+00:00

    Have you even read few posts above? I'm not saying you should read the entire topic with horrific 30 posts, but at least last 5 posts.

    Answering your question - no, your docking station is fine. The problem is related to the Surface Pro 6 firmware and CPU throttling issue. Fix is on its way.

    Thank you.

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  2. Anonymous
    2019-08-20T21:07:06+00:00

    Have you even read few posts above? I'm not saying you should read the entire topic with horrific 30 posts, but at least last 5 posts.

    Answering your question - no, your docking station is fine. The problem is related to the Surface Pro 6 firmware and CPU throttling issue. Fix is on its way.

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  3. Anonymous
    2019-08-20T20:45:45+00:00

    I'm experiencing regular slowdowns from my Surface 6 Pro when it's docked.  Restart and shutdown/power on do not help; updates are up to date.  The only thing that I have found that works is to unplug the power source to the docking station for about 10 seconds; once it's powered back, the Surface Pro runs at normal speeds.  Is this a sign of a bad docking station?

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  4. Anonymous
    2019-08-20T19:00:35+00:00

    If I were you, I wouldn't use such software. At least not on the SP6, where you have absolutely no rescue options in case of CPU damage.

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  5. Anonymous
    2019-08-20T17:54:30+00:00

    I can confirm this is also the issue for me. I was using the Surface Dock, but today I switched to a generic dock that connects via USB 3, and encountered the same issue again. I disconnected the SP6 from power and CPU instantly returns to normal speed. Re-connect power and it slows down to 0.4 GHz. Hopefully a FW update becomes available soon. 

    I also came across this 'ThottleStop' software that looks like it will allow you to manually set the BD PROCHOT flag, which may be another workaround. I haven't tried this software yet though.

    https://beebom.com/how-use-throttlestop-control-cpu/

    Thanks.

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