Surface Pro 6 Runs Slower in Dock

Anonymous
2019-04-09T02:47:14+00:00

My Surface Pro 6 runs noticeably slower when it is connected to the dock. I have a dock at both home and work and see the same reduced performance in both places. This is not a new issue (unlikely related to a recent Win or other software update). Both docks were originally purchased for use with my previous Surface Pro 4 device.

Does anyone else notice such a pattern?

Any thoughts on what might be causing this and how to fix it?

  • Surface Pro 6, i7, 16gb
  • Win 10 10.0.17763 Build 17763
  • >300GB of 500GB hard drive are free

I don't see any obvious issues when looking at Task Manager. CPU, memory and internet are all lightly utilized.

Thanks much for any thoughts.

-bs

Surface | Surface Pro | Power and battery

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  1. Anonymous
    2019-09-27T01:18:07+00:00

    Any danger with this for the fanless SP devices?

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  2. Anonymous
    2019-09-24T16:46:01+00:00

    There seems to be a trick to solve the problem, but I'm not yet 100% sure if it works.

    Go to Device Manager and select Batteries ---> Microsoft ACPI-Compliant Control Method Battery and remove its driver completely. Then scan for a new hardware and wait for this device to be reinstalled automatically by the system.

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  3. Anonymous
    2019-09-24T10:23:21+00:00

    Now listen to this ****: I talked to MS and they claimed the device is fully working and throttling problem is just a software problem and can't be considered as a reason to return the device. WHAT A JOKE MS! I can't believe this is happening in the 21 century to one of the biggest companies in the world with one of the most expensive and exclusive hardware. Can't believe this.

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  4. Anonymous
    2019-08-28T18:50:08+00:00

    Can I ask what monitors you have connected on the surface dock?

    I have had the same issue and I have been experimenting with settings. I think the issue is actually graphics driver related. I run 2 extended screens from my dock and both are 1920x1080 resolution. By setting the surface itself to the same resolution I have found the slowdown has gone. However as soon as I revert it to the usual resolution it slows down again.

    Hope that works for you!

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  5. Anonymous
    2019-08-20T16:26:26+00:00

    I mean, that in some unclear circumstances, the CPU speed on Surface Book 2 / Surface Pro 6 goes down to 0,4 GHz and it stays there. You can check it by pressing ctrl+alt+del and see the CPU performance table. In normal use, CPU speed should be around 3,0 GHz.

    There are a lot of details on the Internet already about this issue.

    https://www.techrepublic.com/article/microsoft-surface-pro-6-and-surface-book-2-devices-are-throttle-locking-to-400-mhz

    https://www.notebookcheck.net/2018-Surface-Pro-6-series-still-suffers-from-steep-CPU-throttling.354206.0.html

    https://www.reddit.com/r/Surface/comments/aj2go1/throttling_to_04_ghz_huge_issue

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