Surface Laptop 3 Restarting Randomly

Anonymous
2019-11-25T00:32:58+00:00

I have the power settings set to NOT restart when the power is plugged in and NOT to go into sleep mode. 

Even with these settings the laptop restarts randomly. I'll be writing code and it restarts. Its random.

Surface Laptop 3 15"

AMD Ryzen 7 Microsoft Surface Edition 2.30 GHz

16.0 GB RAM

Surface | Surface Laptop | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2020-08-23T13:54:18+00:00

Thank you for reporting the issue.

We published new improvements and fixes for Surface Laptop 3 that improve device stability. You can get updates now by checking Settings > Update & Security > Windows Update. We recommend that you install these updates to keep your Surface performing its best.

For more information, please view the Surface Laptop 3 update history page.

Updated: 9/1/2020

Thanks,

Greg

Was this answer helpful?

10+ people found this answer helpful.
0 comments

191 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2020-09-25T00:44:40+00:00

    Greg,

    I tried installing the most current Surface update and I THOUGHT it solved the issue, but sadly, it did not.  I am still experiencing random reboots that happen (1) while my Surface is plugged in; (2) while my surface is on battery; (3) while doing nothing but surfing via MS Edge; etc.  In other words, there doesn't seem to be a common denominator when it reboots.  I never get a BSOD and it immediately comes back up after a reboot.  I have ran diagnostics multiple times, but the problem began right out of the box and so far, no update has resolved the issue.

    I am a System Administrator by profession so I would be happy to provide logs and troubleshoot with the techs to try and resolve the issue instead of returning it, but I don't want to open a ticket and go through all the steps that have already been tried with other users who are all obviously experiencing the same issue.  

    Appreciate any assistance you can provide.

    Thanks,

    Dawn

    Was this answer helpful?

    0 comments
  2. Anonymous
    2020-09-23T16:50:11+00:00

    I believe this is the firmware being referenced :

    https://www.microsoft.com/en-us/download/details.aspx?id=100428

    Was this answer helpful?

    0 comments
  3. Anonymous
    2020-09-23T14:11:44+00:00

    Greg, Where do I get this update?

    I'm having a similar issue.  Tried a factory reset, but problem didn't go away.  My computer restarts itself as often as every 15-20 minutes.   It's gotten increasingly worse over they past several weeks.

    Was this answer helpful?

    0 comments
  4. Anonymous
    2020-09-22T07:10:28+00:00

    Not sure if that is an option in the UK but I have raised case with the retailer also to see if I can get replaced ( with a different model ) but not holding my breath. Despite not being able to use this device for 2 or 3 days Microsoft yet the confirm replacement.

    Was this answer helpful?

    0 comments