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I just received my surface 3 about a week or two. Since then, I've been able to play videos without any problems. Until a few day ago I've noticed that the videos won't play on sites like YouTube, tumblr. If I click on a link, the video will begin to load, and then player will turn black and an error message will display. I havent done any updates recently or installed anything that might be messing with the videos. So I don't know if anyone else has had this issue and may know a way to solve it?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi, Clare'
I've been using Microsoft edge and I have tested to see if the videos would play on browsers such as internet explorer nd I was having this issue. I have since done a few updates on my computer and the issue has been resolved. Thank for replying though :)
Hi lynnoliver2228#
Thanks for stopping by the Surface forums!
With a new device the best first step is to ensure you have all the latest updates. See here.
Assuming you are using the Netflix app you may also consider checking Windows Store to see if you have any apps, i.e. Netflix, have updates available.
If watching videos in the browser, please let us know which one.
Let us know,
Josh
I am unable to play videos on my Surface 3 Windows 10. I just purchased the tablet and only had it for 2 days. I have tried Netflix and You Tube. The You Tube video will appear to start by displaying a quick picture from the video then quickly stops and the screen turns black-gray and an error message displays "your video cannot be played at this time. Try again later". And Netflix starts the same way and the error message is just "Oops".
so I just purchased this surface 3 less than a week ago and can not watch any youtube videos or videos from my gopro card. please help me fix this.
If you are using Windows 10 right out of the box (without customizing settings) there shouldn’t be any real reason why videos would not work on Edge. There could be some odd firewall issue you may be experiencing but if it is a browser issue, have you tried using a different browser or even tried opening the page in IE? Are you also experiencing these problems in the apps as well?
WatchESPN uses flash (http://espn.go.com/watchespn/faq#faq40) and according to your comment you have already ensured flash was working for you in Edge. Your symptoms for WatchESPN suggest that either you or your TV provider does not have access to certain ESPN content such as live stream or, well, anything worth watching...
YouTube and Netflix both use HTML5, although Netflix can also use Silverlight (https://help.netflix.com/en/node/23742). You could try visiting https://www.youtube.com/html5 to see if HTML5 is supported by your current browser settings. If the page says that HTML5 is not currently supported by your browser you can try the following;
Right-click on your start menu > Select ‘Control Panel’ > Click ‘Network and Internet’ > Click ‘Internet Options’ > Go to the ‘Advanced’ tab > Scroll down to the ‘Multimedia’ section > ensure ‘Enable alternative codecs in HTML5 media elements’ is checked.
Hopefully this helps.
