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I just received my surface 3 about a week or two. Since then, I've been able to play videos without any problems. Until a few day ago I've noticed that the videos won't play on sites like YouTube, tumblr. If I click on a link, the video will begin to load, and then player will turn black and an error message will display. I havent done any updates recently or installed anything that might be messing with the videos. So I don't know if anyone else has had this issue and may know a way to solve it?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi, Clare'
I've been using Microsoft edge and I have tested to see if the videos would play on browsers such as internet explorer nd I was having this issue. I have since done a few updates on my computer and the issue has been resolved. Thank for replying though :)
Hi lynnoliver2228#
Thanks for stopping by the Surface forums!
With a new device the best first step is to ensure you have all the latest updates. See here.
Assuming you are using the Netflix app you may also consider checking Windows Store to see if you have any apps, i.e. Netflix, have updates available.
If watching videos in the browser, please let us know which one.
Let us know,
Josh
Hi Kim,
We suggest you to try these troubleshooting steps:
- Go to the gear up top in Explorer.
- Go down to Windows options.
- When it opens, click on Advance tab.
- Check Software rendering
- Videos should now play in Edge and Internet Explorer.
For Surface sound and audio accessories, this **article**will help you. Let us know how it goes.
Regards.
That doesn't work either.
If you are using Windows 10 right out of the box (without customizing settings) there shouldn’t be any real reason why videos would not work on Edge. There could be some odd firewall issue you may be experiencing but if it is a browser issue, have you tried using a different browser or even tried opening the page in IE? Are you also experiencing these problems in the apps as well?
WatchESPN uses flash (http://espn.go.com/watchespn/faq#faq40) and according to your comment you have already ensured flash was working for you in Edge. Your symptoms for WatchESPN suggest that either you or your TV provider does not have access to certain ESPN content such as live stream or, well, anything worth watching...
YouTube and Netflix both use HTML5, although Netflix can also use Silverlight (https://help.netflix.com/en/node/23742). You could try visiting https://www.youtube.com/html5 to see if HTML5 is supported by your current browser settings. If the page says that HTML5 is not currently supported by your browser you can try the following;
Right-click on your start menu > Select ‘Control Panel’ > Click ‘Network and Internet’ > Click ‘Internet Options’ > Go to the ‘Advanced’ tab > Scroll down to the ‘Multimedia’ section > ensure ‘Enable alternative codecs in HTML5 media elements’ is checked.
Hopefully this helps.
There shouldn't be any real reason, than why is there? It doesn't work on any browser. I have tried them all. Work for a couple of days, and than it craps out.
As re: the battery - I am now having to keep it charging most of the time - have two cords for this; one, next to my recliner and one next to my bed. If I am streaming a movie, my charge drops rapidly, unless the tablet is plugged in.
I am sedentary due to health issues and my Surface 3 is my constant companion. There is probably something I could do to conserve power, but I don't understand what.
Anyway, the power management tab is on the file that one pulls up when one follows the procedure to locate the Realtk driver. There are two options under it - the first one being the one I am talking about.
Have not experienced many of the issues you mention - just the sound/video thing, an occasional problem with network adaptor settings and times when my cover keyboard has a hissy fit. This last is usually mended by giving the screen a good cleaning and restarting.
Are you talking about in device manager? You didn't make yourself too clear. The first one I '' allow this computer to turn off this device to save power''. That is under the Power Management tab when you double click on Realtek 12S Audio Codec.
