Surface 3 isn't playing videos

Anonymous
2015-10-16T16:46:04+00:00

I just received my surface 3 about a week or two. Since then, I've been able to play videos without any problems. Until a few day ago I've noticed that the videos won't play on sites like YouTube, tumblr. If I click on a link, the video will begin to load, and then player will turn black and an error message will display. I havent done any updates recently or installed anything that might be messing with the videos. So I don't know if anyone else has had this issue and may know a way to solve it?

Surface | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2015-10-29T13:38:05+00:00

Hi, Clare'

I've been using Microsoft edge and I have tested to see if the videos would play on browsers such as internet explorer nd I was having this issue. I have since done a few updates on my computer and the issue has been resolved. Thank for replying though :)

Was this answer helpful?

10+ people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2015-12-15T17:52:29+00:00

Hi lynnoliver2228#

Thanks for stopping by the Surface forums!

With a new device the best first step is to ensure you have all the latest updates.  See here.

Assuming you are using the Netflix app you may also consider checking Windows Store to see if you have any apps, i.e. Netflix, have updates available.

If watching videos in the browser, please let us know which one.

Let us know,

Josh

Was this answer helpful?

2 people found this answer helpful.
0 comments

114 additional answers

Sort by: Most helpful
Most helpful Newest Oldest
  1. Anonymous
    2017-02-15T16:14:44+00:00

     It is checked. Is there an option to check, or uncheck "junk, or not junk"?

    not that I've been able to find. I share your frustration, and MS's apparent lack of interest in providing an actual fix or reply to this problem only increases the level of frustration.

    Apparently they have discontinued production of the Surface 3, which is a shame, as I really like it's price point for what I use it for. I have wondered where I will go next, when the S3 eventually passes on.  Is there any hope that the more expensive tablets in the Surface line have better luck with this particular problem?

    Was this answer helpful?

    0 comments
  2. Anonymous
    2017-02-15T15:35:14+00:00

    It is checked. Is there an option to check, or uncheck "junk, or not junk"?

    Was this answer helpful?

    0 comments
  3. Anonymous
    2017-01-24T00:08:53+00:00

    Press the Windows Key and X at the same time. THis will bring up a list of options. Select Device Manager.

    From the options then presented, select Sound, Video, Game Controller. Click on this - you will get two options. Select the one for Realtec Audio Codecs.

    You should see a box with several tabs, the last of which is Power Managemenet. Select this one. You should see the option "allow the computer to turn off this device to save power".

    Uncheck this box.

    Unfortunately, I have not been able to find a way to make this stay permanently unchecked. But it will work for awhile.

    N

    Was this answer helpful?

    0 comments