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I just received my surface 3 about a week or two. Since then, I've been able to play videos without any problems. Until a few day ago I've noticed that the videos won't play on sites like YouTube, tumblr. If I click on a link, the video will begin to load, and then player will turn black and an error message will display. I havent done any updates recently or installed anything that might be messing with the videos. So I don't know if anyone else has had this issue and may know a way to solve it?
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi, Clare'
I've been using Microsoft edge and I have tested to see if the videos would play on browsers such as internet explorer nd I was having this issue. I have since done a few updates on my computer and the issue has been resolved. Thank for replying though :)
Hi lynnoliver2228#
Thanks for stopping by the Surface forums!
With a new device the best first step is to ensure you have all the latest updates. See here.
Assuming you are using the Netflix app you may also consider checking Windows Store to see if you have any apps, i.e. Netflix, have updates available.
If watching videos in the browser, please let us know which one.
Let us know,
Josh
yes, I read that hint and went to look - it was checked.
I agree. There seems to be an inherent malfunction. I have tried all of these solutions at one time or another and the fix is temporary. Always goes back to the same problem, whereupon I have to uninstall the sound/video drivers and restart. Then it will work, once as long as a week, but more often than not, the "fix" will not last the day. It really makes me wonder if the higher priced Surface models have the same problem, and what I will do when the time comes that I can no longer get the Surface 3 to work.
All I have to do is restart, and it works for a while, maybe a day, or maybe a little more, but it does it again.
Have you tried going to Control Panel/ Internet options/ advanced, and putting the check mark in use software rendering instead of GPU rendering? I tried that, and it worked for a while, but than it did it again.
I agree. There seems to be an inherent malfunction. I have tried all of these solutions at one time or another and the fix is temporary. Always goes back to the same problem, whereupon I have to uninstall the sound/video drivers and restart. Then it will work, once as long as a week, but more often than not, the "fix" will not last the day. It really makes me wonder if the higher priced Surface models have the same problem, and what I will do when the time comes that I can no longer get the Surface 3 to work.
