Surface 3 isn't playing videos

Anonymous
2015-10-16T16:46:04+00:00

I just received my surface 3 about a week or two. Since then, I've been able to play videos without any problems. Until a few day ago I've noticed that the videos won't play on sites like YouTube, tumblr. If I click on a link, the video will begin to load, and then player will turn black and an error message will display. I havent done any updates recently or installed anything that might be messing with the videos. So I don't know if anyone else has had this issue and may know a way to solve it?

Surface | Other

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Anonymous
2015-10-29T13:38:05+00:00

Hi, Clare'

I've been using Microsoft edge and I have tested to see if the videos would play on browsers such as internet explorer nd I was having this issue. I have since done a few updates on my computer and the issue has been resolved. Thank for replying though :)

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Anonymous
2015-12-15T17:52:29+00:00

Hi lynnoliver2228#

Thanks for stopping by the Surface forums!

With a new device the best first step is to ensure you have all the latest updates.  See here.

Assuming you are using the Netflix app you may also consider checking Windows Store to see if you have any apps, i.e. Netflix, have updates available.

If watching videos in the browser, please let us know which one.

Let us know,

Josh

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  1. Anonymous
    2016-12-02T20:03:15+00:00

    Hi Nancy,

    We suggest you to do a repair install on your Windows 10 to help resolve your issue. This process won't affect your personal files. Refer to this link.

    Regards.

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  2. Anonymous
    2016-12-02T18:57:27+00:00

    I have to do the uninstall/reinstall in order to get the damn thing to work. Sometimes more than once a day. And what is more annoying is that little "driver is working properly" message that shows up in the driver window.

    I also periodically, but not as frequently, have to uninstall the network adapter driver in order to connect to the internet.

    Other than that, it's a great little tablet and I don't know what I would replace it with if it were to die.

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  3. Anonymous
    2016-12-02T17:31:14+00:00

    Hi Nancy,

    We want to get this resolved for you. Please contact our Assisted Support for an in-depth troubleshooting.

    Regards.

    am out of warranty. If there were a fix,surely it would have been offered before now. Don't want to pay $29 and then find out it is hopeless.

    Nancy

    Assisted support had me uninstall, and reinstall the Realtek drivers. Didn't do any good either. It's nice to know that I have an unfixable problem.

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