2/17 firmware update installed, but when I look in Device Manager in the firmware section, I get Code 10

Anonymous
2016-02-20T02:36:42+00:00

Split from this thread.

You may THINK that you have the updates installed but you may NOT:

BUT:

I tried reboots, re-installs, and everything else, but the updates fail to start.

Surface | Surface Book | Power and battery

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  1. Anonymous
    2016-02-19T04:37:17+00:00

    Split from this thread.

    Are you sure the updates installed successfully?  Mine reports a firmware update installed, but when I look in Device Manager in the firmware section, I get:

    "This device cannot start. (Code 10)

    Indicates a revision number encountered or specified is not one known by the service. It may be a more recent revision than the service is aware of."

    No way to fix this.  I tried, reboots, re-installs, hard boots, manual firmware installs, downloading the MSI and zip files.... nada.

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  2. Anonymous
    2016-02-19T04:38:03+00:00

    Split from this thread.

    Are you sure the firmware updates installed successfully?  Mine reports a firmware update installed, but when I look in Device Manager in the firmware section, I get:

    "This device cannot start. (Code 10)

    Indicates a revision number encountered or specified is not one known by the service. It may be a more recent revision than the service is aware of."

    No way to fix this.  I tried, reboots, re-installs, hard boots, manual firmware installs, downloading the MSI and zip files.... nada.

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  3. Anonymous
    2016-02-19T04:38:49+00:00

    Split from this thread.

    Are you sure the updates installed successfully?  Mine reports a firmware update installed, but when I look in Device Manager in the firmware section, I get:

    "This device cannot start. (Code 10)

    Indicates a revision number encountered or specified is not one known by the service. It may be a more recent revision than the service is aware of."

    No way to fix this.  I tried, reboots, re-installs, hard boots, manual firmware installs, downloading the MSI and zip files.... nada.

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  4. Anonymous
    2016-02-19T07:56:07+00:00

    Split from this thread.

    Also, you may THINK that you have the updates successfully installed, but they are really NOT:

    BUT when you look in Device Manager:

    I tried reboots (soft, hard, very hard), re-installs, msi install, downloads, NADA!

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  5. Anonymous
    2016-02-19T08:01:03+00:00

    You may be tricked in thinking that your updates were successfully installed when they really were NOT:

    ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=7c802d34-1368-43e6-a6ea-e50eea614efd)

    Because when you look into the Device Manager:

    ![](http://fud.community.services.support.microsoft.com/Fud/FileDownloadHandler.ashx?fid=2c873d6f-10bb-4a12-89bd-acac6e6df896)

    I tried many reboots, re-installs, msi downloading, NADA, nothing.  The new firmware will just not start.

    I managed to get it installed correctly in another machine, but it fails in 2 others (I am the %#&&#*$ owner of 3 SBs...).

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