2/17 firmware update installed, but when I look in Device Manager in the firmware section, I get Code 10

Anonymous
2016-02-20T02:36:42+00:00

Split from this thread.

You may THINK that you have the updates installed but you may NOT:

BUT:

I tried reboots, re-installs, and everything else, but the updates fail to start.

Surface | Surface Book | Power and battery

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  1. Anonymous
    2016-01-30T19:11:45+00:00

    Split from this thread.

    I got the firmware update via Windows Update.  However it fails to install. In device manager I get:

    Surface Embedded Controller Firmware 88.899.256.0

    "This device cannot start. (Code 10)

    Indicates a revision number encountered or specified is not one known by the service. It may be a more recent revision than the service is aware of."

    When I boot into the bios config screen, I see that it is actually running 88.855.257.0 (the previous version).  When I reboot, it tries to install something but fails and boots into the previous EC bios.

    Any suggestions?

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  2. Anonymous
    2016-02-02T16:10:56+00:00

    ReSurfaceMan.. Was this ever resolved?

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  3. Anonymous
    2016-02-02T17:07:30+00:00

    I had the same problem as ReSurfaceMan. I got it resolved by reinstalling windows. The update installed successfully after.

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  4. Anonymous
    2016-02-02T18:35:18+00:00

    Hey ReSurfaceMan I have a question for you. Do you have a software theft protection software installed on your Surface like Lojack for laptops? I don't know if it breaks something in the firmware but since I have reinstalled Windows 10 I can't test it.

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