2/17 firmware update installed, but when I look in Device Manager in the firmware section, I get Code 10

Anonymous
2016-02-20T02:36:42+00:00

Split from this thread.

You may THINK that you have the updates installed but you may NOT:

BUT:

I tried reboots, re-installs, and everything else, but the updates fail to start.

Surface | Surface Book | Power and battery

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  1. Anonymous
    2016-02-19T04:38:03+00:00

    Split from this thread.

    Are you sure the firmware updates installed successfully?  Mine reports a firmware update installed, but when I look in Device Manager in the firmware section, I get:

    "This device cannot start. (Code 10)

    Indicates a revision number encountered or specified is not one known by the service. It may be a more recent revision than the service is aware of."

    No way to fix this.  I tried, reboots, re-installs, hard boots, manual firmware installs, downloading the MSI and zip files.... nada.

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  2. Anonymous
    2016-02-19T04:37:17+00:00

    Split from this thread.

    Are you sure the updates installed successfully?  Mine reports a firmware update installed, but when I look in Device Manager in the firmware section, I get:

    "This device cannot start. (Code 10)

    Indicates a revision number encountered or specified is not one known by the service. It may be a more recent revision than the service is aware of."

    No way to fix this.  I tried, reboots, re-installs, hard boots, manual firmware installs, downloading the MSI and zip files.... nada.

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  4. Anonymous
    2016-02-02T18:35:18+00:00

    Hey ReSurfaceMan I have a question for you. Do you have a software theft protection software installed on your Surface like Lojack for laptops? I don't know if it breaks something in the firmware but since I have reinstalled Windows 10 I can't test it.

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  5. Anonymous
    2016-02-02T17:07:30+00:00

    I had the same problem as ReSurfaceMan. I got it resolved by reinstalling windows. The update installed successfully after.

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