2/17 firmware update installed, but when I look in Device Manager in the firmware section, I get Code 10

Anonymous
2016-02-20T02:36:42+00:00

Split from this thread.

You may THINK that you have the updates installed but you may NOT:

BUT:

I tried reboots, re-installs, and everything else, but the updates fail to start.

Surface | Surface Book | Power and battery

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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  1. Anonymous
    2016-02-24T15:39:46+00:00

    Tried this too.   No go!  It flashes the red bar for a split second, then goes back to the failed install procedure.  After 2 reboots I still get code 10 and the firmware is not installed.

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  2. Anonymous
    2016-02-24T14:05:07+00:00

    Thanks for sharing this. I appreciate it.

    I have tried both ways without success: secure boot and TPM both off, and both on.

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  3. Anonymous
    2016-02-24T13:48:15+00:00

    I have been doing application testing on the Surface 4/W10 for two weeks and had this exact problem. When I first received the machine, I turned off Secure Boot and TPM in BIOS/Setup, (habit I guess).

    Turning both Secure Boot and TPM back on, and installing the latest firmware update solved the problem.

    The Surface was able to apply the firmware updates, and restart properly. All device drivers are applied, and devices are enabled.

    The firmware updates apparently assume that Secure Boot and TPM are in the out of box state to be successful.

    Just sharing...

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  4. Anonymous
    2016-02-24T03:24:02+00:00

    I have seen this same issue two months in a row with monthly firmware updates.

    In January, I tried updating with Windows Update on two different Surface Books and saw the same errors as others are seeing in this thread.

    I did a clean install and was able to update.

    With this latest update, I decided to try the msi which was published yesterday. I am again seeing the same errors. I have tried everything mentioned in this thread without any luck.

    Any ideas before having to do another clean install? Is there any information I can provide to assist?

    Thank you.

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