Download windows hello face recognition driver

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Anonymous
2020-05-30T18:09:03+00:00

I accidently uninstall face recognition driver, I can't find the driver on Internet.

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2020-05-30T22:10:24+00:00

Hi xiaoyun1,

Thank you for reaching out to Microsoft Community.

For installing drivers on our Surface devices, you may use the msi package for your Surface device. Please follow these steps below:

Check what is the current OS Build of your Windows version by going to Settings > System > About.

Go to Download driver and firmware for Surface, choose your Surface device model then click Download on the next page.

Choose the .msi file that matches your current OS Build and click Next.

After downloading, run and install the .msi then Restart.

If the issue you experience still persists after the steps above, please use Troubleshoot problems with Windows Hello on Surface to help resolve the problem.

For help with installing drivers on devices other than Surface, please contact your device manufacturer.

May I know what is this issue that you are having with Windows Hello?

When you go to Windows Settings > Accounts> Sign in options > Windows Hello Face, are you getting an error message? If yes, please share the error message you are getting.

If this helps, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer. This will help other members who may have the same issue as you. Otherwise, don't hesitate to update us so we can further assist you.

Kind Regards,

Marrion Y.

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  2. Anonymous
    2020-08-25T18:26:16+00:00

    The error message I receive is in Korean, but the translation would be.  Getting ready.  Windows hello cannot find a camera, please enter your pin.  I enter my pin.  I go to device manager and it shows a working camera, but there is no hello hardware anywhere associated with it.  I checked the camera in the surface program and also with other programs.  It works.  In the surface pro diagnostics the program actually starts up the infrared scanner, but it stutters and dings.  the camera turns on and I see my face, now I'm blind. :) and ONLY need the hello function. ;)

    I have a surface Pro 6.  When I check my driver msi file, there is NO option for windows 10 home build 19041.450, 20040 edition.

    It's the 2004 upgrade that caused the failure.

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  3. Anonymous
    2020-08-28T15:27:57+00:00

    I accidently uninstall face recognition driver, I can't find the driver on Internet.

    0 comments
  4. Anonymous
    2020-08-31T22:34:27+00:00

    Dear all,

    I have the same issue as yours on my brand new Lenovo X1 extreme.  Please help!

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