Download windows hello face recognition driver

Reported
Anonymous
2020-05-30T18:09:03+00:00

I accidently uninstall face recognition driver, I can't find the driver on Internet.

Surface | Surface Pro | Install and update

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Answer accepted by question author
Anonymous
2020-05-30T22:10:24+00:00

Hi xiaoyun1,

Thank you for reaching out to Microsoft Community.

For installing drivers on our Surface devices, you may use the msi package for your Surface device. Please follow these steps below:

Check what is the current OS Build of your Windows version by going to Settings > System > About.

Go to Download driver and firmware for Surface, choose your Surface device model then click Download on the next page.

Choose the .msi file that matches your current OS Build and click Next.

After downloading, run and install the .msi then Restart.

If the issue you experience still persists after the steps above, please use Troubleshoot problems with Windows Hello on Surface to help resolve the problem.

For help with installing drivers on devices other than Surface, please contact your device manufacturer.

May I know what is this issue that you are having with Windows Hello?

When you go to Windows Settings > Accounts> Sign in options > Windows Hello Face, are you getting an error message? If yes, please share the error message you are getting.

If this helps, we highly encourage you to inform our Community by clicking on Yes or marking my post as an answer. This will help other members who may have the same issue as you. Otherwise, don't hesitate to update us so we can further assist you.

Kind Regards,

Marrion Y.

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  1. Anonymous
    2020-11-23T15:21:01+00:00

    thank you sir for replying my question but now i am unable to use windows hello face feature . sir may you tell me that how can i uninstall the biometric drives and reinstalling again . sir i have all ready conserned it with microsoft coustomer care then he told me you would not make your pc compatible with windows hello feature . so i am confused. sir can you      help me to make my pc compatible with windows helllo  face feature . sir you can contact me +916377295772 phone number. sir i will great full you

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  2. Anonymous
    2020-11-15T15:15:09+00:00

    I also have the same issue. my camera is comparable with windows hello but its still saying that it didn`t find an camera comparable with windows hello. pls fix this issue I am using a HP laptop.

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  3. Anonymous
    2020-11-04T02:48:37+00:00

    MY LAPTOP NAME HP

    WINDOWS 10 HOME

    INTEL i3

    please help me same problem

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  4. Anonymous
    2020-11-03T11:41:07+00:00

    Hi, I want to remove Hello PIN but I am  getting below Error

    Sorry, this PIN isn't working for your organization's resources tap or click here to fix it

    I tried to fix following above, clicking on link but failed.

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