Surface Laptop 3 display turns off when the brightness is at lowest setting

Anonymous
2019-11-27T23:49:06+00:00

The laptop works fine when the brightness is at any level except the lowest setting. When it's set to low, it'll work for a minute or two, and then the screen turns black. It doesn't go to sleep because I can still hear videos playing in the background and I can pause/resume them using the spacebar, but the screen is completely black. To bring it back, I have to hit the power key to put it to sleep, and then again to wake it back up. 

This is especially annoying because I mainly use the laptop when in bed at night, so I always have it on the lowest brightness.

All software is up to date. Any recommendations?

Surface | Surface Laptop | Display and screen

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Anonymous
2020-03-27T14:57:04+00:00

Appreciate the confirmation and thank you for reporting this issue.

Update 9/24:

We published new improvements and fixes for Surface Laptop 3 that fix this issue. You can get updates now by checking Settings > Update & Security > Windows Update. We recommend that you install these updates to keep your Surface performing its best.

For more information, please view the Surface Laptop 3 update history page.

Thanks,

Greg

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  1. Anonymous
    2020-01-05T19:34:17+00:00

    The laptop works fine when the brightness is at any level except the lowest setting. When it's set to low, it'll work for a minute or two, and then the screen turns black. It doesn't go to sleep because I can still hear videos playing in the background and I can pause/resume them using the spacebar, but the screen is completely black. To bring it back, I have to hit the power key to put it to sleep, and then again to wake it back up. 

    This is especially annoying because I mainly use the laptop when in bed at night, so I always have it on the lowest brightness.

    All software is up to date. Any recommendations? 

    Thank god there was a thread already on this, I got so freaked out that i had received a faulty piece of equipment.

    Cheers to maru094 for finding the work around!

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  2. Anonymous
    2020-01-05T23:44:30+00:00

    Wow, thank you very much! I didn't know doing that would turn off adaptive contrast; I was annoyed by this anyway! Thanks for sharing this solution! :)

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  3. Anonymous
    2020-01-08T12:28:47+00:00

    After some time, im still have no black screen issues anymore after changing the setting "Change brightness automatically when lighting changes|"

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  4. Anonymous
    2020-02-03T00:41:15+00:00

    I have set the display to change brightness automatically, but from time to time when I switch to a very dark environment, the screen would dim then turns black. Pressing the increase brightness key (F7) won't turn the screen back on, the only workaround I've found is to close and open the lid.

    The exact stops to reproduce this problem:

    1. Go to a pitch black room
    2. Press F6 to reduce the brightness to the lowest
    3. Open a black image and maximize it (the purpose is to make the whole screen mostly black)
    4. Wait for about 10 to 15 seconds
    5. The screen will turn off

    Using Surface Laptop 3 13" Black with i5, 8GB RAM and 256GB SSD, with all latest updates and firmware installed.

    Just want to check if I'm the only one or this is a known issue.

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