Surface Laptop 3 display turns off when the brightness is at lowest setting

Anonymous

The laptop works fine when the brightness is at any level except the lowest setting. When it's set to low, it'll work for a minute or two, and then the screen turns black. It doesn't go to sleep because I can still hear videos playing in the background and I can pause/resume them using the spacebar, but the screen is completely black. To bring it back, I have to hit the power key to put it to sleep, and then again to wake it back up.

This is especially annoying because I mainly use the laptop when in bed at night, so I always have it on the lowest brightness.

All software is up to date. Any recommendations?

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Anonymous

Appreciate the confirmation and thank you for reporting this issue.

Update 9/24:

We published new improvements and fixes for Surface Laptop 3 that fix this issue. You can get updates now by checking Settings > Update & Security > Windows Update. We recommend that you install these updates to keep your Surface performing its best.

For more information, please view the Surface Laptop 3 update history page.

Thanks,

Greg

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Anonymous

2020-05-14T04:10:43+00:00

yeah this only just started happening to me recently. i have a feeling maybe a firmware or driver update has caused this for me at least.

currently on windows 10 2004 update.
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Anonymous

2020-07-10T10:51:42+00:00

Hi,

Even i am facing the same issue but in my case the problem does not go away even after downloading Intel Graphics Command Center and disabling the power savings option.

Please help!
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