Surface Laptop 3 display turns off when the brightness is at lowest setting

Anonymous
2019-11-27T23:49:06+00:00

The laptop works fine when the brightness is at any level except the lowest setting. When it's set to low, it'll work for a minute or two, and then the screen turns black. It doesn't go to sleep because I can still hear videos playing in the background and I can pause/resume them using the spacebar, but the screen is completely black. To bring it back, I have to hit the power key to put it to sleep, and then again to wake it back up. 

This is especially annoying because I mainly use the laptop when in bed at night, so I always have it on the lowest brightness.

All software is up to date. Any recommendations?

Surface | Surface Laptop | Display and screen

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Anonymous
2020-03-27T14:57:04+00:00

Appreciate the confirmation and thank you for reporting this issue.

Update 9/24:

We published new improvements and fixes for Surface Laptop 3 that fix this issue. You can get updates now by checking Settings > Update & Security > Windows Update. We recommend that you install these updates to keep your Surface performing its best.

For more information, please view the Surface Laptop 3 update history page.

Thanks,

Greg

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  1. Anonymous
    2020-04-06T00:22:28+00:00

    Hi! Has anyone been able to resolve this issue? I have the same problem and tried the proposed fix to no avail. Brought my computer to a country where there is no Microsoft retailer, so getting it changed is sadly not an option.

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  2. Anonymous
    2020-03-22T15:40:23+00:00

    System -> Power -> On Battery -> Display Power Savings

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  3. Anonymous
    2020-03-21T23:34:13+00:00

    where is the display power savings option in the app?

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  4. Anonymous
    2020-03-05T15:06:14+00:00

    Hi, InfoTechRich!

    We're truly sorry for the delayed response. Thanks for the update on what you did specially with using the Intel Graphics Command Center app as discussed in the Adaptive brightness and contrast on Surface devices article. Since the problem has been solved, we will be closing this thread. 

    Take care!

    Regards,

    Janette_Z

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