Surface Laptop 3 display turns off when the brightness is at lowest setting

Anonymous
2019-11-27T23:49:06+00:00

The laptop works fine when the brightness is at any level except the lowest setting. When it's set to low, it'll work for a minute or two, and then the screen turns black. It doesn't go to sleep because I can still hear videos playing in the background and I can pause/resume them using the spacebar, but the screen is completely black. To bring it back, I have to hit the power key to put it to sleep, and then again to wake it back up. 

This is especially annoying because I mainly use the laptop when in bed at night, so I always have it on the lowest brightness.

All software is up to date. Any recommendations?

Surface | Surface Laptop | Display and screen

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Anonymous
2020-03-27T14:57:04+00:00

Appreciate the confirmation and thank you for reporting this issue.

Update 9/24:

We published new improvements and fixes for Surface Laptop 3 that fix this issue. You can get updates now by checking Settings > Update & Security > Windows Update. We recommend that you install these updates to keep your Surface performing its best.

For more information, please view the Surface Laptop 3 update history page.

Thanks,

Greg

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  1. Anonymous
    2019-12-05T01:15:59+00:00

    Hi, SofiaAshford!

    Thanks for reaching Microsoft Community. We are sorry for the delayed response. I see here that 8gigLiam made a suggestion and I don't see any updates from you. If I may ask, can you tell me the troubleshooting steps you tried so far and if the issue has been resolved?

    Thank you and I am looking forward for your response!

    Regards,

    Janette_Z

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  2. Anonymous
    2019-12-04T02:08:07+00:00

    Having the same problem, happens when running on battery power with the brightness settings in the lowest

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  3. Anonymous
    2019-12-03T02:09:32+00:00

    Hi, I own a Surface Laptop 3 13.5 too. I have the same problem here. Could you explain me step by step what you did ? It doesnt work for me, but I don't know if I'm doing the right thing !

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  4. Anonymous
    2019-12-01T00:14:36+00:00

    Hi. I had an issue similar to this when I first got the laptop. My screen randomly went black for no reason.

    I ended up downloading the "intel iris graphics control panel" then went to power settings in the control panel and d isabled "display power saving technology".

    Hope this helps!

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