Surface Headphones 2+ beeping noise

Anonymous
2022-03-27T19:09:35+00:00

Hi,

I just recieved mine Headphones 2+. I am finding strange beeping low noise in right cup, something like white noise. This is mostly present when headphones are connected via BT. I am not observing that with USB link. Tried reseting headpones but the problem is still there and very annoying and distrubing.

Any idea what to do?

Regards

Mitja

Surface | Surface Headphones | Other

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  1. Anonymous
    2022-05-10T05:57:38+00:00

    Hi MitkoVIP,

    I'm sorry but for this case, I would suggest having the headphones replaced trough the retailer where it was purchased. Yes, it will be replaced with a Microsoft Certified refurbished unit if we'll have it replaced through the Surface Technical Team in which would be unfair for your part since the headphones is still new. Please try having first the replacement through the retailer which is Ihr Partner in der IT Distribution | Cloudmarkt.

    Kind regards,

    Marrion

    Hi Marrion,

    I have recieved replacement, but they are beahving the same on BT. Only USB link is working perfectly. This can not be acceptable for business class heaphones. Maybe is not hardware issue but firmware related. Is there any new release in development?

    Best regards,

    Mitja

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  2. Anonymous
    2022-05-09T16:58:59+00:00

    I haven't found any solution yet, but the workaround listed above is effective, if annoying.

    I am hoping for a firmware update that would solve this for good; so far no luck.

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  3. Anonymous
    2022-05-09T13:27:04+00:00

    Hi,

    i justr recieved replacement and it is the same behaviour. Is this a known issue? This is realy disturbing and annoying. These headphones are with this noise realy unpleasant to use only with BT.

    Any solution?

    Best regards,

    Mitja

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  4. Anonymous
    2022-04-05T02:48:52+00:00

    I think I figured it out--it is the Surface app from Microsoft Store. After uninstalling it the beeping stopped. Verified on two different machines. Hope this helps!

    UPDATE: after some more poking around I am no longer sure the Surface app is to blame. It seems like the beeping does not occur after fresh system restart. Once I turn the headphones off and back on, the beeping often returns.

    That said, I found a workaround that seems to work reliably so far:

    1. Open Settings app and choose "Bluetooth and devices" tab
    2. Turn off Bluetooth.
    3. Wait for the Headphones to announce they have disconnected from your machine.
    4. Turn Bluetooth back on
    5. Reconnect

    The beeping will be gone till the headphones are shut off.

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  5. Anonymous
    2022-04-04T02:43:54+00:00

    I have exactly the same problem. Brand new Surface Headphones. Faint, persistent beeping noise in the R cup, repeating in 2 seconds on-2 seconds off cycle. It could be a bad hardware batch, but given that the problem disappears when USB connection is used, it sounds more like a software/driver issue.

    Went through the same unpair/factory reset exercise, no joy.

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