New battery replacement cost from MS?

Anonymous

Does anyone know how much Microsoft charges to replace the battery in the Surface/Pro?

I just bought a Pro model with the extended warranty, but would really like to know. I can't seem to find anything about it thus far. Because, eventually the battery will go bad, as do all batteries.

Apple has a policy where you ship them your old iPad with the bad battery, pay a flat fee, and they ship you back a refurbished iPad.

Does Microsoft do the same thing? I would imagine it would be a swap out for a refurbished model, because of the difficulty repairing the thing.

And then OMG, what happens if you have Office 2013 on your Surface? Will the replacement one have it installed and functioning under your old license key, or do you need to buy a whole new license to reinstall on the refurbished Surface?

Any help would be much appreciated! Thanks!

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Anonymous

My apologies. The 319.99 OOW exchange is for a Surface RT.

It is $469.99 for OOW exchange dealing with a Surface PRO.

After 3-4 years, you will need to pay the OOW cost if you do need to exchange it for any reason.

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Anonymous

Greetings Hyperlexis,

These are great questions to ask our Technical Support Team as they will be able to give you an answer. If you would like to post back what they tell you, that would be great to share with the community. You can reach our Technical Support Team here:

http://www.microsoft.com/surface/support/contact-us/

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Barb Bowman 80,805 MVP Volunteer Moderator

The battery is not user replaceable.

__________________________________________________________________________________________________

Barb

Windows Experience MVP

My Blog - http://digitalmediaphile.com/

Please mark as answered if this answers your question

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Anonymous

Hi all,

There are no user serviceable parts inside Surface. Opening the case will void your warranty. Please contact our support for battery related concerns.

Regards,

Clare

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Anonymous

No, none of the Surface devices have a removable battery.

I've watched a video on taking the Surface apart and it's certainly not for the faint of heart.

Hope this helps.

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Anonymous

Hello and G'day again ShirishGandhi,

The manufacturer warranty is 1 year in which you can have your device repaired or replaced for an unlimited amount of times. Once the device is replaced, the warranty will continue until the end of its time period or have an additional 90 days. Which ever one is longer. Meaning, if you are near the end of your warranty, the 90 day time period will be added.

From the date of purchase, you will have 90 days of Tech support.

From the date of purchase, you will have 45 days to purchase the Microsoft Complete warranty giving you a total of 2 years Tech support, Accidental damage with a 50 dollar deductible, 2 years of hardware warranty.

Anything outside these time frames will be considered a Out Of Warranty exchange. The cost for a OOW exchange for a tablet is 319.99

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102 additional answers

Anonymous

2017-04-11T22:57:00+00:00

Microsoft has been working on the power management system on all Surface devices and they have not found a solution yet. I have been running the beta version of Windows 10 and now have "Redstone 3" which will be coming out later this fall and will have to say, it along with the current version of Windows has not created a battery issue with mine other than you can forget about getting 9 hours out of the tablet.

A lot of the problems are two-fold - either there is a hardware malfunction causing the battery issue and a software fix will not work, or, people are using software that causes an impact on the power system for some weird reason. These machines work like regular PCs but are not built like them.

As for replacing batteries; even if you could open the machine without damaging it, there are no battery packs on the market that can be used as replacements. Microsoft has these batteries custom built just for the Surface line of machines.

It is possible to build a tablet with a panel on the back that could be removed to access the batteries. Dell made a model not too long ago that was built that way. As you know, most of your Android phones split apart with your fingernail to get to the battery pack and also micro-SD and SIM card (in some cases).

To conclude, if you have a machine that just will not behave battery wise, there is one test you can do: in the Linux world, Fedora 25 has the drivers included in its' boot kernel that support Surface models minus the keyboard/touchpad. You can go go http://www.fedoraproject.org and download the "Workstation" version with a regular PC and burn the ISO image onto a USB pendrive via the Rufus tool (you can find it on the Internet). With it, you insert the USB pendrive with Fedora and then hold down the Volume Down and power buttons at the same time and you will a screen to perform a recovery from an external drive. There, it will boot Fedora in 'live' mode (it does not install until you tell it) and run iit with Fedora for several hours and check your battery status. If it remains good, then Windows 10 is the fault. To return back to Windows, simply reboot the tablet and remove the USB pendrive and it will return to Windows 10 as normal (do get a magnifying glass, Fedora takes advantage of the screen resolution). WiFi, Bluetooth, touchscreen, and then pen all work in Fedora "as is".
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