New battery replacement cost from MS?

Anonymous

Does anyone know how much Microsoft charges to replace the battery in the Surface/Pro?

I just bought a Pro model with the extended warranty, but would really like to know. I can't seem to find anything about it thus far. Because, eventually the battery will go bad, as do all batteries.

Apple has a policy where you ship them your old iPad with the bad battery, pay a flat fee, and they ship you back a refurbished iPad.

Does Microsoft do the same thing? I would imagine it would be a swap out for a refurbished model, because of the difficulty repairing the thing.

And then OMG, what happens if you have Office 2013 on your Surface? Will the replacement one have it installed and functioning under your old license key, or do you need to buy a whole new license to reinstall on the refurbished Surface?

Any help would be much appreciated! Thanks!

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Anonymous

My apologies. The 319.99 OOW exchange is for a Surface RT.

It is $469.99 for OOW exchange dealing with a Surface PRO.

After 3-4 years, you will need to pay the OOW cost if you do need to exchange it for any reason.

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Anonymous

Greetings Hyperlexis,

These are great questions to ask our Technical Support Team as they will be able to give you an answer. If you would like to post back what they tell you, that would be great to share with the community. You can reach our Technical Support Team here:

http://www.microsoft.com/surface/support/contact-us/

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Barb Bowman 80,810 MVP Volunteer Moderator

The battery is not user replaceable.

__________________________________________________________________________________________________

Barb

Windows Experience MVP

My Blog - http://digitalmediaphile.com/

Please mark as answered if this answers your question

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Anonymous

Hi all,

There are no user serviceable parts inside Surface. Opening the case will void your warranty. Please contact our support for battery related concerns.

Regards,

Clare

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Anonymous

No, none of the Surface devices have a removable battery.

I've watched a video on taking the Surface apart and it's certainly not for the faint of heart.

Hope this helps.

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Anonymous

Hello and G'day again ShirishGandhi,

The manufacturer warranty is 1 year in which you can have your device repaired or replaced for an unlimited amount of times. Once the device is replaced, the warranty will continue until the end of its time period or have an additional 90 days. Which ever one is longer. Meaning, if you are near the end of your warranty, the 90 day time period will be added.

From the date of purchase, you will have 90 days of Tech support.

From the date of purchase, you will have 45 days to purchase the Microsoft Complete warranty giving you a total of 2 years Tech support, Accidental damage with a 50 dollar deductible, 2 years of hardware warranty.

Anything outside these time frames will be considered a Out Of Warranty exchange. The cost for a OOW exchange for a tablet is 319.99

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102 additional answers

Anonymous

2013-05-01T18:21:23+00:00

It's not that much bigger for $99 vs $500. Where do you have this info that it is a "customized" battery? Really? I guess you could say that about most batteries that aren't in retail stores, bet I could find a replacement battery that would fit in the Pro and have similar capacity without much trouble (the trouble is doing the replacement). The up shot is this is a ludicrous price considering they sell an insurance Policy for $150 + $50 deductible.

As for plugging it in most of the time it is a good idea to let it drain down to near 0 once a month and recharge it. And remember they lose power even when not in use so it is doing a top off charge a lot more frequently than you might think even when plugged in.

There are power tool brands I and others won't buy for similar battery issues though one company offers free lifetime replacements and they sell a lot of units even though the tools themselves are of just average quality...people care about batteries and the environment.
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