New battery replacement cost from MS?

Anonymous

Does anyone know how much Microsoft charges to replace the battery in the Surface/Pro?

I just bought a Pro model with the extended warranty, but would really like to know. I can't seem to find anything about it thus far. Because, eventually the battery will go bad, as do all batteries.

Apple has a policy where you ship them your old iPad with the bad battery, pay a flat fee, and they ship you back a refurbished iPad.

Does Microsoft do the same thing? I would imagine it would be a swap out for a refurbished model, because of the difficulty repairing the thing.

And then OMG, what happens if you have Office 2013 on your Surface? Will the replacement one have it installed and functioning under your old license key, or do you need to buy a whole new license to reinstall on the refurbished Surface?

Any help would be much appreciated! Thanks!

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Anonymous

My apologies. The 319.99 OOW exchange is for a Surface RT.

It is $469.99 for OOW exchange dealing with a Surface PRO.

After 3-4 years, you will need to pay the OOW cost if you do need to exchange it for any reason.

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Anonymous

Greetings Hyperlexis,

These are great questions to ask our Technical Support Team as they will be able to give you an answer. If you would like to post back what they tell you, that would be great to share with the community. You can reach our Technical Support Team here:

http://www.microsoft.com/surface/support/contact-us/

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Barb Bowman 80,805 MVP Volunteer Moderator

The battery is not user replaceable.

__________________________________________________________________________________________________

Barb

Windows Experience MVP

My Blog - http://digitalmediaphile.com/

Please mark as answered if this answers your question

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Anonymous

Hi all,

There are no user serviceable parts inside Surface. Opening the case will void your warranty. Please contact our support for battery related concerns.

Regards,

Clare

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Anonymous

No, none of the Surface devices have a removable battery.

I've watched a video on taking the Surface apart and it's certainly not for the faint of heart.

Hope this helps.

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Anonymous

Hello and G'day again ShirishGandhi,

The manufacturer warranty is 1 year in which you can have your device repaired or replaced for an unlimited amount of times. Once the device is replaced, the warranty will continue until the end of its time period or have an additional 90 days. Which ever one is longer. Meaning, if you are near the end of your warranty, the 90 day time period will be added.

From the date of purchase, you will have 90 days of Tech support.

From the date of purchase, you will have 45 days to purchase the Microsoft Complete warranty giving you a total of 2 years Tech support, Accidental damage with a 50 dollar deductible, 2 years of hardware warranty.

Anything outside these time frames will be considered a Out Of Warranty exchange. The cost for a OOW exchange for a tablet is 319.99

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102 additional answers

Anonymous

2017-01-12T16:56:07+00:00

For replacing batteries by the user - only one model from Dell was built that way. For replaceable batteries by a service department - only Apple for the iPad/iPhone/iPod series. All other tablets on the market are considered "disposable" because you basically have to destroy the machine in order to get to the battery packs (usually two of them).

For any software patches; those are firmware updates that come from Microsoft and they have constantly been working on the power management system with no luck.

I found it best to shut off sleep mode and for email, do "NOT" use the Outlook email program (use the web site instead).

So, power management will be a constant problem with the "Surface" line of tablets and to include the laptop. There is no 3rd party software that would actually work either.

You may notice that the "Surface" line of devices have a much higher resolution and different screen aspect ratio compared to other Windows tablets. That is what is eating up the juice! Microsoft can't get it through their heads that it is Windows 10 itself that is causing the problem.

Right now, there is no cure for a battery charge that will last more than a few hours for i5 and i7 models. I have the i3 Pro 3 and it gets six hours and forty seven minutes of charge life at the maximum and that is basically detaching everything and letting it sit on the desktop doing nothing.
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