My apologies. The 319.99 OOW exchange is for a Surface RT.
It is $469.99 for OOW exchange dealing with a Surface PRO.
After 3-4 years, you will need to pay the OOW cost if you do need to exchange it for any reason.
New battery replacement cost from MS?
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Anonymous
Does anyone know how much Microsoft charges to replace the battery in the Surface/Pro?
I just bought a Pro model with the extended warranty, but would really like to know. I can't seem to find anything about it thus far. Because, eventually the battery will go bad, as do all batteries.
Apple has a policy where you ship them your old iPad with the bad battery, pay a flat fee, and they ship you back a refurbished iPad.
Does Microsoft do the same thing? I would imagine it would be a swap out for a refurbished model, because of the difficulty repairing the thing.
And then OMG, what happens if you have Office 2013 on your Surface? Will the replacement one have it installed and functioning under your old license key, or do you need to buy a whole new license to reinstall on the refurbished Surface?
Any help would be much appreciated! Thanks!
Surface | Surface Pro | Install and update
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Anonymous
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Anonymous
Greetings Hyperlexis,
These are great questions to ask our Technical Support Team as they will be able to give you an answer. If you would like to post back what they tell you, that would be great to share with the community. You can reach our Technical Support Team here:
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Barb Bowman
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The battery is not user replaceable.
__________________________________________________________________________________________________
Barb
Windows Experience MVP
My Blog - http://digitalmediaphile.com/
Please mark as answered if this answers your question
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Anonymous
Hi all,
There are no user serviceable parts inside Surface. Opening the case will void your warranty. Please contact our support for battery related concerns.
Regards,
Clare
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Anonymous
No, none of the Surface devices have a removable battery.
I've watched a video on taking the Surface apart and it's certainly not for the faint of heart.
Hope this helps.
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Anonymous
Hello and G'day again ShirishGandhi,
The manufacturer warranty is 1 year in which you can have your device repaired or replaced for an unlimited amount of times. Once the device is replaced, the warranty will continue until the end of its time period or have an additional 90 days. Which ever one is longer. Meaning, if you are near the end of your warranty, the 90 day time period will be added.
From the date of purchase, you will have 90 days of Tech support.
From the date of purchase, you will have 45 days to purchase the Microsoft Complete warranty giving you a total of 2 years Tech support, Accidental damage with a 50 dollar deductible, 2 years of hardware warranty.
Anything outside these time frames will be considered a Out Of Warranty exchange. The cost for a OOW exchange for a tablet is 319.99
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Anonymous
2013-09-19T10:09:38+00:00 Now, I posted a web link that even shows you a picture of the battery packs. They also have a full description of the Samsung batteries to get as a replacement.
Those instructions are intended for repair shops and not for the general user. No tablet made today (including the Nexus 7) have user replaceable batteries. I checked the construction of the Nexus 7 and there is no access panel for the battery compartment.
The 10 year life span is for any rechargeable battery manufactured. That is what is written on paper as a forecasted life span. That does not mean they actually last 10 years; only a projection. Everything today has a projected life cycle including LEGO blocks.
Now then, for actual life span? I just did an upgrade to a Toshiba Satellite laptop that is twelve and a half years old and it still has the original battery in it. I build and repair computers and know these things inside and out. That Toshiba still gets a full charge and works like a champ. I upgraded the hard disk, memory modules, and installed Windows 7 Home Premium on it.
Tablets are deliberately designed for a user to "NOT" tinker with the internal components. Lithium Ion batteries can kill you if they explode. The smaller models, like the ones in phones, won't kill you but can do some serious damage. I have 5 tablets myself; 2 Android, iPad 4, iPod 4, and a Surface RT and all do not have access panels to replace the batteries.
So, when I mentioned that they are replaceable, I did not mean by the user! Go to the ifixit.com web site and you can search by tablet model and they have full instructions on how to repair just about any electronic built today. That outfit does that deliberately to create repair guides for repair shops.
In summary, don't worry about the batteries. Just use the tablet!
A special note about Lithium-Ion batteries: The latest generation of the batteries are safer and longer lasting. An incident two years ago caused a recall and batteries where redesigned and the ones in tablets and phones are safer and more reliable. Chances are, they are going to outlast the tablet. Just use the tablet and stop worrying about the batteries!