New battery replacement cost from MS?

Anonymous
2013-02-21T23:02:43+00:00

Does anyone know how much Microsoft charges to replace the battery in the Surface/Pro?

I just bought a Pro model with the extended warranty, but would really like to know.  I can't seem to find anything about it thus far.  Because, eventually the battery will go bad, as do all batteries.

Apple has a policy where you ship them your old iPad with the bad battery, pay a flat fee, and they ship you back a refurbished iPad.

Does Microsoft do the same thing?  I would imagine it would be a swap out for a refurbished model, because of the difficulty repairing the thing.

And then OMG, what happens if you have Office 2013 on your Surface?  Will the replacement one have it installed and functioning under your old license key, or do you need to buy a whole new license to reinstall on the refurbished Surface?

Any help would be much appreciated!  Thanks!

Surface | Surface Pro | Install and update

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Anonymous
2013-04-04T21:20:44+00:00

My apologies. The 319.99 OOW exchange is for a Surface RT.

It is $469.99 for OOW exchange dealing with a Surface PRO.

After 3-4 years, you will need to pay the OOW cost if you do need to exchange it for any reason.

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Anonymous
2013-02-22T02:59:48+00:00

Greetings Hyperlexis,

These are great questions to ask our Technical Support Team as they will be able to give you an answer. If you would like to post back what they tell you, that would be great to share with the community. You can reach our Technical Support Team here:

http://www.microsoft.com/surface/support/contact-us/

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Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
2016-01-14T11:57:55+00:00

The battery is not user replaceable.

__________________________________________________________________________________________________

Barb

Windows Experience MVP

My Blog - http://digitalmediaphile.com/

Please mark as answered if this answers your question

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Anonymous
2014-09-05T14:46:00+00:00

Hi all,

There are no user serviceable parts inside Surface. Opening the case will void your warranty.  Please contact our support for battery related concerns.

Regards,

Clare

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Anonymous
2013-11-27T17:53:05+00:00

No, none of the Surface devices have a removable battery.

I've watched a video on taking the Surface apart and it's certainly not for the faint of heart.

Hope this helps.

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Anonymous
2013-04-04T20:17:48+00:00

Hello and G'day again ShirishGandhi,

The manufacturer warranty is 1 year in which you can have your device repaired or replaced for an unlimited amount of times. Once the device is replaced, the warranty will continue until the end of its time period or have an additional 90 days. Which ever one is longer. Meaning, if you are near the end of your warranty, the 90 day time period will be added.

From the date of purchase, you will have 90 days of Tech support.

From the date of purchase, you will  have 45 days to purchase the Microsoft Complete warranty giving you a total of 2 years Tech support, Accidental damage with a 50 dollar deductible, 2 years of hardware warranty.

Anything outside these time frames will be considered a Out Of Warranty exchange. The cost for a OOW exchange for a tablet is 319.99

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  1. Barb Bowman 80,805 Reputation points MVP Volunteer Moderator
    2017-12-17T09:51:31+00:00

    The batteries in Surface devices are not user replaceable and Microsoft does not

    replace them either. If you have an original Surface Pro (you posted in the

    topic for the original Surface Pro) and the battery is dead, you really don't

    want to spend the money for the out of warranty exchange for a replacement (and

    it is unlikely they even have any of these available). If you do want to pursue

    an exchange, you can contact support

    https://support.microsoft.com/en-us/help/13948/global-customer-service-phone-numbers

    >Where can I purchase a new battery?

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