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Split from this thread.
Surface pro 4 display adapter error, "Display adapter igfx stopped responding and has recovered", event id 4101. Seems to be only when running Edge.
What date is on the current driver??
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi All,
We released an update on 2/17/2016 that addresses this issue.
We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.
To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.
Thanks,
Josh
Hi
I suspect devices racing to awaken are interfering with each other. Leaving WiFi on during sleep (settings > system>power & sleep), which I set yesterday, seems to have fixed the black screen on "awakening" problem I have been having on my surface pro 4. (Of course sleep, under the balanced power scheme, consumed up to 23% of battery capacity this way).
WiFi set off during sleep used to reconnect after sign-in and startup. Updates installed in January changed this so that it was on by that time.
Since I've still gotten the MTConfig errors sometimes and also distributed COM errors and warnings on Kernel-PnP: WUDFRd failing to load for device ... and ACPI: EC returned data when none was requested, that were also being reported in the 'System' event log, inelegance remains. However, my screen isn't black and I don't have to force shutdown and reboot to wake the Surface.
Hope this helps
K
Try a two button reset
Step 1: Swipe in from the right and tap or click Settings, tap or click Power, and then tap or click Shut down to shut down Surface. If you can’t shut down Surface normally, press and hold the power button on your Surface for 30 seconds.
Step 2: After Surface turns off, press and hold volume-up button and the power button on your Surface at the same time for at least 15 seconds, and then release both.
The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds.
Step 3: After you release the buttons, wait 10 seconds.
Step 4: Press and release the power button again to turn your Surface back on.
if this does not work, you will need to exchange it.
I couldn't agree more. I've replaced this two times and I really don't want to exchange my SP4 again due to the amount of hassle it will bring. Except, I may have to because I was foolish enough to listen to an employee's suggestion to just stick with an Core i5 and 4GB RAM, saying that it can handle all my educational needs.
I'm sorry, but that's the LAST time anyone but me is the judge of how much power I need. I voice record class lectures that are 3 hours long, while keeping multiple PowerPoint files open, OneNote to jot notes as well as Chrome and Microsoft Edge at the same time. My recordings won't save all the way and would actually crash the SP4, sensor is not the best and I can't help but scoff at the SP4 ads I see on websites on how superior and powerful the tablet is. My MacBook Pro Retina can do that and more, and I'm willing to bet that it can beat the Surface Book. Plus, I have classes right after each other, lasting 7 hours a day. SP4 starts with 100%, tricking me with "9 hours and 51 minute left", to 64%, "4 hours 30 minutes left" in a mere two hours - my MacBook can handle everything and still be 80%, 8 hours and good to go. However, I really don't want to be lugging a 5LB laptop, books and water (water is heavy, mind you) everyday.
I will have to say, the times that it works, it's a godsend but it doesn't justify the 80% of the time where it doesn't function like how a $1,000 unit should. Other than that, I will probably invest in an iPad Pro the next time around.
I have been back to MS store multiple times with this issue of display adapter and have most current everything installed. Every week and sometimes daily everything halts. When will my hardware work reliably? They've also replaced my surface with no improvement. Very sad state for $1500 investment.
