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Split from this thread.
Surface pro 4 display adapter error, "Display adapter igfx stopped responding and has recovered", event id 4101. Seems to be only when running Edge.
What date is on the current driver??
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi All,
We released an update on 2/17/2016 that addresses this issue.
We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.
To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.
Thanks,
Josh
Hi
I suspect devices racing to awaken are interfering with each other. Leaving WiFi on during sleep (settings > system>power & sleep), which I set yesterday, seems to have fixed the black screen on "awakening" problem I have been having on my surface pro 4. (Of course sleep, under the balanced power scheme, consumed up to 23% of battery capacity this way).
WiFi set off during sleep used to reconnect after sign-in and startup. Updates installed in January changed this so that it was on by that time.
Since I've still gotten the MTConfig errors sometimes and also distributed COM errors and warnings on Kernel-PnP: WUDFRd failing to load for device ... and ACPI: EC returned data when none was requested, that were also being reported in the 'System' event log, inelegance remains. However, my screen isn't black and I don't have to force shutdown and reboot to wake the Surface.
Hope this helps
K
Try a two button reset
Step 1: Swipe in from the right and tap or click Settings, tap or click Power, and then tap or click Shut down to shut down Surface. If you can’t shut down Surface normally, press and hold the power button on your Surface for 30 seconds.
Step 2: After Surface turns off, press and hold volume-up button and the power button on your Surface at the same time for at least 15 seconds, and then release both.
The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds.
Step 3: After you release the buttons, wait 10 seconds.
Step 4: Press and release the power button again to turn your Surface back on.
if this does not work, you will need to exchange it.
Thank you Paulo!
I managed to execute the steps. I installed the .msi file and found no warning signs in the device manager. Then I ran the commands as you described, found an error with the sfc, after that downloaded the iso and followed the instructions, however i did not find any memory dump files. Until know the problem has not appeared. I let you know if the video adapter driver stops again, while using Edge and Eclipse (Developing Python code).
Thank you again for your time!
Hello Paulo!
Time passed, I really did not use eclipse for a while, but I started writing again Python code on my Surface Pro 4. I am using Eclipse Mars 4.5.2 and Java with version of 8 update 73, and Python 3.4 interpreter. The problem came again, system freezed for a few seconds went black, then the screen reappeared. The RAM usage is approximately 70%. The problem comes randomly. Simply, I just want to write some lines of code, and I can not type for a while and everything freezes.
Do you have any idea what is the problem? How this issue can be fixed?
Thanks for your help!
