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Split from this thread.
Surface pro 4 display adapter error, "Display adapter igfx stopped responding and has recovered", event id 4101. Seems to be only when running Edge.
What date is on the current driver??
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi All,
We released an update on 2/17/2016 that addresses this issue.
We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.
To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.
Thanks,
Josh
Hi
I suspect devices racing to awaken are interfering with each other. Leaving WiFi on during sleep (settings > system>power & sleep), which I set yesterday, seems to have fixed the black screen on "awakening" problem I have been having on my surface pro 4. (Of course sleep, under the balanced power scheme, consumed up to 23% of battery capacity this way).
WiFi set off during sleep used to reconnect after sign-in and startup. Updates installed in January changed this so that it was on by that time.
Since I've still gotten the MTConfig errors sometimes and also distributed COM errors and warnings on Kernel-PnP: WUDFRd failing to load for device ... and ACPI: EC returned data when none was requested, that were also being reported in the 'System' event log, inelegance remains. However, my screen isn't black and I don't have to force shutdown and reboot to wake the Surface.
Hope this helps
K
Try a two button reset
Step 1: Swipe in from the right and tap or click Settings, tap or click Power, and then tap or click Shut down to shut down Surface. If you can’t shut down Surface normally, press and hold the power button on your Surface for 30 seconds.
Step 2: After Surface turns off, press and hold volume-up button and the power button on your Surface at the same time for at least 15 seconds, and then release both.
The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds.
Step 3: After you release the buttons, wait 10 seconds.
Step 4: Press and release the power button again to turn your Surface back on.
if this does not work, you will need to exchange it.
Joe,
For some reason i am still getting this error. It happens when i have external monitors hooked up. I got it twice yesterday and so far once today. It happens when i am playing videos as well. I have the latest driver installed. 12/2 I am running the SP4 I7 16 Gigs 512 version. Have you seen this issue after the new driver?
I am using a surface pro 4: i7, 16 gb RAM model.
I have noticed a few spikes in CPU, but after I downloaded Adobe PSE11 onto my new surface, the CPU and disk usage started jumping erratically frequently hovering over 90%. The has computer crashed twice. After a reboot, when I try to run Microsoft edge, the computer freezes, then a notification pops up alerting that the graphics driver has failed, but is now working.
I have uninstalled adobe pse11 in hopes that, somehow, it was a faulty download. Unfortunately, that did not correct the error. How do I correct this? If I cannot, is this an error that is supposed to be fixed in the January update?
