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Split from this thread.
Surface pro 4 display adapter error, "Display adapter igfx stopped responding and has recovered", event id 4101. Seems to be only when running Edge.
What date is on the current driver??
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
Hi All,
We released an update on 2/17/2016 that addresses this issue.
We recommend that you install this update to keep your Surface performing its best. You can get updates now by checking Settings> Update & security> Windows Update.
To confirm the updates are installed, check Settings> Update & security> Windows Update> Advanced options> View your update history.
Thanks,
Josh
Hi
I suspect devices racing to awaken are interfering with each other. Leaving WiFi on during sleep (settings > system>power & sleep), which I set yesterday, seems to have fixed the black screen on "awakening" problem I have been having on my surface pro 4. (Of course sleep, under the balanced power scheme, consumed up to 23% of battery capacity this way).
WiFi set off during sleep used to reconnect after sign-in and startup. Updates installed in January changed this so that it was on by that time.
Since I've still gotten the MTConfig errors sometimes and also distributed COM errors and warnings on Kernel-PnP: WUDFRd failing to load for device ... and ACPI: EC returned data when none was requested, that were also being reported in the 'System' event log, inelegance remains. However, my screen isn't black and I don't have to force shutdown and reboot to wake the Surface.
Hope this helps
K
Try a two button reset
Step 1: Swipe in from the right and tap or click Settings, tap or click Power, and then tap or click Shut down to shut down Surface. If you can’t shut down Surface normally, press and hold the power button on your Surface for 30 seconds.
Step 2: After Surface turns off, press and hold volume-up button and the power button on your Surface at the same time for at least 15 seconds, and then release both.
The screen may flash the Surface logo, but continue holding the buttons down for at least 15 seconds.
Step 3: After you release the buttons, wait 10 seconds.
Step 4: Press and release the power button again to turn your Surface back on.
if this does not work, you will need to exchange it.
Hi, I am up-to-date with all the software and firmware updates on my surface pro 4. Since the updates in Nov/Dec 2015, the screen not waking up/display driver crash problem seemed to have gone away. But in the last one week it seems to have resurfaced (no pun intended!). Several times in the past one week my screen refuses to wake up for several minutes while the keyboard lights are on and i am forced to hit the reboot button repeatedly. Today the display driver even crashed while I was typing out an email! Is anyone else facing this issue again?
thanks.
Even with the new download, my Surface Pro 4 display driver crashes every few minutes while running my work-related software. Didn't happen on my surface pro 3; very irritating. Took one Surface Pro 4 back because it was doing it, but the replacement one does the same thing. Slows me down at work, but I think I'm stuck with it.
Have you tried the newest display driver from Intel? Here! My sp4 display driver never crashes now! Can't guarantee it will help you but it certainly wont hurt to try.
Installation instructions are on page 42 of this thread.
